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Technical Support Lead
Successfully
Req. VR-118122
DXC Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, migration and Orchestrade SaaS and support services.
The project is a trading and position platform implementation for commodity products. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform.
We are seeking an experienced Technical Support Lead to join our dynamic team. The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the clients new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real-time data streaming, and cloud-based analytics solutions.
The interfaces are Azure Databricks
- Databricks Jobs
- Delta Tables and Delta Lake
- PySpark data pipelines
You will run the SaaS and Data Layer support team responsible for maintaining the client environments of the new trading platform.
The Technical Support Lead will be responsible for:
Managing the day to day operation of the Orchestrade SaaS solution and DXC Luxoft developed Azure interfaces
Management reporting and governance with the client
Providing energy trading SME knowledge and mentoring the broader support team
Participate in application support and resolving customer issues
Hands on development and remediation of issues with the interfaces
Managing escalations to L3 support either from Microsoft or Orchestrade where underlying technology products are the source of outages
Collaborate with the client on continuous improvement
Must have
Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka
Python coding for data pipelines
Previous experience leading a support team
Experience in successfully running SLA and KPI frameworks for critical applications
Working experience in ITIL processes, mainly change, release and incident management
Experience dealing with customer senior management
Nice to have
Commodities / energy trading experience
Understanding of Agile software development practices
Experience with Power BI or other visualization tools
Languages
English: C2 Proficient
Seniority
Lead
*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.
**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.
***Options offered by the Polish government.
Wroclaw, Poland
Req. VR-118122
Technical Support (SL2)
BCM Industry
08/10/2025
Req. VR-118122
Apply for Technical Support Lead in Wroclaw
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