L2 Support Engineer

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Zurich, Switzerland

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Technical Support (SL2)

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BCM Industry

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26/09/2025

Req. VR-117949

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Project description

Our client—a global leader in financial advice and solutions for wealthy, institutional, and corporate clients—requires skilled professionals to design, develop, and support complex business workflows.

Responsibilities
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We are seeking a proactive and technically skilled L2 Technical Support Specialist to join our client-facing support team within the banking domain. This role is ideal for someone with a strong foundation in system monitoring, log analysis, and user support, combined with a positive attitude and eagerness to grow.

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You will:

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Investigate and resolve user tickets with efficiency and professionalism

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Analyze system logs using Splunk to identify and troubleshoot issues

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Monitor application and infrastructure health to detect anomalies early

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Communicate effectively with banking clients to understand and address technical concerns

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Demonstrate a proactive attitude toward learning new tools, systems, and domain-specific knowledg

Skills

Must have

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Proficiency in Splunk or similar log analysis tools

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Familiarity with monitoring platforms and ticketing systems (e.g., Jira, ServiceNow)

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Strong analytical thinking and attention to detail

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Clear and professional communication skills

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Positive mindset and eagerness to grow in a technical support environment

Nice to have

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Azure Fundamentals (AZ-900)

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Information Technology Infrastructure Library (ITIL)

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Project Management (Agile Methodology)

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Zurich, Switzerland

Req. VR-117949

Technical Support (SL2)

BCM Industry

26/09/2025

Req. VR-117949

Apply for L2 Support Engineer in Zurich

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