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L2 Support Engineer
Successfully
Req. VR-117949
Our client—a global leader in financial advice and solutions for wealthy, institutional, and corporate clients—requires skilled professionals to design, develop, and support complex business workflows.
We are seeking a proactive and technically skilled L2 Technical Support Specialist to join our client-facing support team within the banking domain. This role is ideal for someone with a strong foundation in system monitoring, log analysis, and user support, combined with a positive attitude and eagerness to grow.
You will:
Investigate and resolve user tickets with efficiency and professionalism
Analyze system logs using Splunk to identify and troubleshoot issues
Monitor application and infrastructure health to detect anomalies early
Communicate effectively with banking clients to understand and address technical concerns
Demonstrate a proactive attitude toward learning new tools, systems, and domain-specific knowledg
Must have
Proficiency in Splunk or similar log analysis tools
Familiarity with monitoring platforms and ticketing systems (e.g., Jira, ServiceNow)
Strong analytical thinking and attention to detail
Clear and professional communication skills
Positive mindset and eagerness to grow in a technical support environment
Nice to have
Azure Fundamentals (AZ-900)
Information Technology Infrastructure Library (ITIL)
Project Management (Agile Methodology)
Languages
English: C1 Advanced
Seniority
Senior
Zurich, Switzerland
Req. VR-117949
Technical Support (SL2)
BCM Industry
26/09/2025
Req. VR-117949
Apply for L2 Support Engineer in Zurich
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