Technical Support Lead

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Krakow, Poland

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Technical Support (SL2)

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BCM Industry

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09/10/2025

Req. VR-118122

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Project description

DXC Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, migration and Orchestrade SaaS and support services.

The project is a trading and position platform implementation for commodity products. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform.

We are seeking an experienced Technical Support Lead to join our dynamic team. The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the clients new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real-time data streaming, and cloud-based analytics solutions.

The interfaces are Azure Databricks
- Databricks Jobs
- Delta Tables and Delta Lake
- PySpark data pipelines

You will run the SaaS and Data Layer support team responsible for maintaining the client environments of the new trading platform.

Responsibilities
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The Technical Support Lead will be responsible for:

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Managing the day to day operation of the Orchestrade SaaS solution and DXC Luxoft developed Azure interfaces

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Management reporting and governance with the client

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Providing energy trading SME knowledge and mentoring the broader support team

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Participate in application support and resolving customer issues

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Hands on development and remediation of issues with the interfaces

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Managing escalations to L3 support either from Microsoft or Orchestrade where underlying technology products are the source of outages

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Collaborate with the client on continuous improvement

Skills

Must have

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Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka

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Python coding for data pipelines

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Previous experience leading a support team

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Experience in successfully running SLA and KPI frameworks for critical applications

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Working experience in ITIL processes, mainly change, release and incident management

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Experience dealing with customer senior management

Nice to have

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Commodities / energy trading experience

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Understanding of Agile software development practices

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Experience with Power BI or other visualization tools

Other
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Languages

English: C2 Proficient

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Seniority

Lead

Luxoft Benefits*
  • Relocation options **
  • Experience in an international environment
  • Cross-cultural experience
  • Feedback culture
  • Regular appraisals
  • Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
  • Occasional leave - 1 or 2 days/ depending on the circumstances
  • Child care leave - 2 days or 16 hours per year
  • Absence due to force majeure - 2 days or 16 hours per year
  • Maternity Leave - 20 weeks
  • Parental Leave - 41 weeks
  • Paternity Leave - 14 days
  • Expert-led tech courses covering basic to advanced topics
  • Internal instructor-led soft skills courses
  • Comprehensive in-house self-learning resources for both soft and hard skills
  • Access to external self-learning libraries like ProQuest eBook and Udemy for Business
  • Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
  • Custom Learning Programs: upskilling, reskilling, technical mentorship
  • Leadership Programs for Managers
  • Multisport card
  • Possibility to order Multisport card at the corporate rate for family members
  • LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
  • One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
  • Preferential banking offer
  • Preferential car leasing offer
  • Cafeteria program discounts for shops, cinema tickets, holiday offers
  • Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support
  • Private Healthcare Insurance with unlimited access to specialists
  • Full dental support
  • Travel Insurance
  • Possibility to add private healthcare coverage for family members at the corporate rate
  • Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
  • Reimbursement for corrective glasses
  • Many fun social activities organized by the Luxoft team offline in your city
  • Online entertainment events for whole company and local team events
  • A workplace where you’re treated with respect within a multicultural team
  • Rotation between projects and accounts
  • New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Krakow, Poland

Req. VR-118122

Technical Support (SL2)

BCM Industry

09/10/2025

Req. VR-118122

Apply for Technical Support Lead in Krakow

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