Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

L3 Production Support & PBI Ownership

Provide L3 support for Core Banking applications

Own and manage PBI (Problem/Incident) resolution end-to-end Perform:

Incident triaging (P1/P2 issues)

Root cause analysis (RCA)

Issue resolution and closure

Handle ~20 PBIs per month / 60 per quarter

Problem & Change Management

Manage:

Problem tickets and resolution lifecycle

Change management process for production releases

Support production deployment activities

Provide post go-live support for 1 month

Technical Development & Support

REM

FIS Payments Platform

Work on COBOL (AS400)

Understand remittance functional domain

ROS

FIS Payments Platform

Work on RPG (AS400)

Handle:

Payments and bulk payments processing

Integration with front-end systems

Batch downstream processing for transactions

Tools & Coordination

Work with:

Control-M (job scheduling)

Perform:

Project coordination and tracking

Knowledge management and documentation

Stakeholder Collaboration

Coordinate with:

Business teams

Infrastructure teams

Cross-functional teams

Ensure timely resolution and communication of issues

On-call & Support Model

Provide support during:

Business hours

On-call support for P1/P2 incidents

Skills

Must have

6+ years of strong experience in:

AS400 development (COBOL & RPG)

Experience in:

L3 production support / incident management

Core Banking / Payments domain

Good understanding of:

Remittance and payment processing systems

Batch processing and system integrations

Hands-on experience with:

Control-M or similar scheduler tools

Strong troubleshooting and RCA skills

Experience in change and release management

Nice to have

Other

Languages

English: C1 Advanced

Seniority

Senior

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Senior L3 Support Developer (Payments - AS400)

Project description

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