DevOps/IDE Support Engineer (L2-L3)

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Remote India, India

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Technical Support (SL3)

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Cross Industry Solutions

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03/07/2026

Req. VR-123638

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Project description

The high-volume operational engineer. Owns day-to-day administration of the two busiest applications — a Git hosting/SCM platform and a DevOps/pipeline platform — which together make up the bulk of ticket volume, plus all IDE/endpoint support.

Responsibilities
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Administer a Git hosting / SCM platform (GitHub Enterprise): org/repo management, CI workflows (GitHub Actions), access governance, and SaaS configuration.

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Administer a DevOps platform (Azure DevOps): repos, pipelines (YAML), and boards.

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Handle the high-volume L1/L2 queue (access requests, configuration, troubleshooting) and lighter L3 fixes; escalate complex platform issues to the Platform Engineer.

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Provide IDE support (Visual Studio & VS Code): licensing, extensions, and desktop/VDI configuration.

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Support developer-portal ↔ GitHub/Azure DevOps integrations under the Platform Engineer's lead.

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Keep tickets within SLA and maintain support documentation.

Skills

Must have

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Administer a Git hosting / SCM platform (GitHub Enterprise): org/repo management, CI workflows (GitHub Actions), access governance, and SaaS configuration.

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Administer a DevOps platform (Azure DevOps): repos, pipelines (YAML), and boards.

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Handle the high-volume L1/L2 queue (access requests, configuration, troubleshooting) and lighter L3 fixes; escalate complex platform issues to the Platform Engineer.

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Provide IDE support (Visual Studio & VS Code): licensing, extensions, and desktop/VDI configuration.

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Support developer-portal ↔ GitHub/Azure DevOps integrations under the Platform Engineer's lead.

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Keep tickets within SLA and maintain support documentation.

Nice to have

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Azure DevOps administration and YAML pipeline authoring.

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SSO/SCIM and access-governance experience.

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Scripting (PowerShell / Bash / Python) for automating routine SCM tasks.

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Basic exposure to Docker/containers or the Backstage catalog.

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Remote India, India

Req. VR-123638

Technical Support (SL3)

Cross Industry Solutions

03/07/2026

Req. VR-123638

Apply for DevOps/IDE Support Engineer (L2-L3) in Remote India

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