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Murex Senior Technical Support Engineer

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Bengaluru, India

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Relocation friendly

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Murex ECM

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BCM Industry

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09/09/2026

Req. VR-124980

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Project description

Support and maintain the Murex platform for a leading banking client, providing application and production support for Murex-based systems in a UK shift environment. The role will focus on monitoring the platform, troubleshooting incidents, supporting batch and end-of-day processes, and ensuring timely resolution of production issues in coordination with business and technical teams.

Responsibilities
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Provide L2 production/application support for the Murex platform and associated applications.

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Monitor Murex services, interfaces, batch jobs, and scheduled processes to identify and resolve issues.

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Analyse production incidents, perform initial troubleshooting, identify root causes, and coordinate with development/vendor teams where required.

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Support EOD/BOJ processes, batch failures, data issues, and application/interface problems.

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Investigate issues using application logs, Unix/Linux commands, SQL queries, and monitoring tools.

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Manage incidents, service requests, and problems in accordance with defined support processes and SLAs.

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Perform routine operational activities, health checks, and production validation after deployments or system changes.

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Coordinate with business users, infrastructure teams, development teams, and Murex/vendor teams for issue resolution.

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Prepare and maintain support documentation, incident reports, and knowledge articles.

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Participate in release, deployment, and production support activities, including occasional out-of-hours support as required.

Skills

Must have

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8+ years of experience in application/production support, preferably in Murex environments.

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Hands-on experience supporting Murex applications/platform in a production environment.

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Good understanding of Murex technical/application support and incident troubleshooting.

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Strong Unix/Linux skills, including log analysis and basic shell commands/scripts.

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Good working knowledge of SQL for data validation and troubleshooting.

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Experience with batch monitoring, job scheduling, EOD/BOJ processes, and production operations.

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Experience in incident, problem, and change management in a structured support environment.

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Strong analytical and troubleshooting skills with the ability to investigate production issues independently.

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Good communication and stakeholder-management skills.

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Willingness to work in a UK shift / UK business hours environment.

Nice to have

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Experience with specific Murex modules such as Front Office, Risk, Back Office, or Accounting.

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Knowledge of MxML/XML interfaces, Murex workflows, and integration points.

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Experience with Murex batch framework and scheduling/monitoring tools.

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Exposure to shell scripting/automation for support activities.

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Knowledge of financial markets, trading, securities, derivatives, or banking operations.

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Experience working with ITIL-based support processes and tools such as ServiceNow.

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Previous experience supporting Murex for a tier-1 bank or large financial institution.

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Exposure to application deployment, release management, and production implementation activities.

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Bengaluru, India

Req. VR-124980

Murex ECM

BCM Industry

09/09/2026

Req. VR-124980

Apply for Murex Senior Technical Support Engineer in Bengaluru

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