Application Support Engineer / Technical Operations Analyst (Front Office)

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Remote Serbia, Serbia

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Technical Support (SL3)

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BCM Industry

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07/01/2026

Req. VR-119983

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Project description

Building a risk applications and tools for innovative international top-tier hedge fund from the ground up, comprising the systems for traders, pre-trade checks and analysis, risks and limits management, reports of trading activities, FIX connectivity, market data providers connectivity (e.g. Bloomberg B-pipe), etc.

Responsibilities
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Deep Dive Troubleshooting (L3)

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Investigate complex production issues. Analyze Unix logs, query databases (SQL), and trace order flows to identify root causes. You solve problems, not just escalate them.

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Technical QA & Testing

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Validate technical tasks where standard QA teams might struggle. Test backend logic, data integrity, and complex trading scenarios (e.g., FIX message routing) before they hit production.

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Release Management

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Assist with managing the release cycle, ensuring artifact preparation and readiness for the Prod deployment

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Automation & Scripting

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Write / maintain scripts (Bash/Python) to automate routine checks, monitoring alerts, and data processing. We want to reduce manual toil.

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Technical Analysis

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Translate business requirements into technical specs. You will help bridge the gap between non-technical Business Analysts and Java Developers.

Skills

Must have

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6+ years pf exp in Tech Support

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Linux/Unix Proficiency

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Comfortable working in the terminal (grep, awk, tail, navigating file systems).

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SQL Knowledge

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Able to write queries to select, join, and analyze data (MySQL or similar) to verify system behavior.

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Scripting Basics

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Ability to read and write scripts in Python or Bash for automation tasks.

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QA/Engineering Mindset

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You verify things thoroughly. You ask "what if?" and try to break the system before the traders do.

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English

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Upper-Intermediate (B2) or higher. Clear written and verbal communication is a must.

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Learning Agility

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Ready to learn the Financial Domain (Trading, Orders, Allocations) and FIX protocol rapidly.

Nice to have

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AI-Enhanced Workflow

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Experience using LLMs (ChatGPT, Gemini) and coding assistants (GitHub Copilot) to accelerate scripting, debugging, and log analysis. We value smart efficiency.

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FIX Protocol

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Familiarity with Financial Information eXchange protocol (tags, messages like NewOrderSingle, ExecutionReport).

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Domain Knowledge

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Understanding of the Trading/Hedge Fund lifecycle (Front Office operations).

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Java Literacy

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Ability to read Java code to understand logic (coding is not required, but reading is helpful).

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Tools

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Experience with Jira, Confluence, and monitoring tools (CloudWatch, Geneos).

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Remote Serbia, Serbia

Req. VR-119983

Technical Support (SL3)

BCM Industry

07/01/2026

Req. VR-119983

Apply for Application Support Engineer / Technical Operations Analyst (Front Office) in Remote Serbia

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