L3 Production Support Engineer

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Kuala Lumpur, Malaysia

relocation icon

Relocation friendly

specialization icon

Technical Support (SL3)

lob icon

BCM Industry

date icon

12/09/2025

Req. VR-117526

Apply
Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Consultants to be part of the project

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities
bullet icon

Provide L3 production support for REM & ROS (Payments) applications on AS400.

bullet icon

Handle incident, problem, and change management in alignment with ITIL best practices.

bullet icon

Troubleshoot and resolve complex technical issues related to COBOL/RPG applications and DB2.

bullet icon

Perform root cause analysis and implement permanent fixes to recurring issues.

bullet icon

Collaborate with business users and L2 teams for functional and technical issue resolution.

bullet icon

Support application maintenance, upgrades, and release deployments.

bullet icon

Conduct performance tuning, code-level debugging, and system monitoring.

bullet icon

Document resolutions, prepare runbooks, and contribute to the knowledge base.

Skills

Must have

bullet icon

6 to 9 years of experience in Application Maintenance / Production Support (L3).

bullet icon

Strong hands-on expertise in AS400 (COBOL/RPG, DB2, OS/400).

bullet icon

Good understanding of Payment systems

bullet icon

REM & ROS.

bullet icon

Proven experience in ITIL-based support environments.

bullet icon

Strong analytical, troubleshooting, and communication skills.

bullet icon

Ability to work independently and mentor junior support engineers.

Nice to have

bullet icon

N/A

Other
seniority icon

Languages

English: C1 Advanced

seniority icon

Seniority

Senior

Kuala Lumpur, Malaysia

Req. VR-117526

Technical Support (SL3)

BCM Industry

12/09/2025

Req. VR-117526

Apply for L3 Production Support Engineer in Kuala Lumpur

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.