Support L2\L3 Analyst

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Guadalajara, MX, Mexico

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Technical Support (SL3)

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Cross Industry Solutions

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21/04/2026

Req. VR-122367

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Project description

The solution is a suite of modular applications that together form a robust and scalable Advanced Distribution Management System (ADMS) designed for real-time management of electrical distribution networks. ADMS addresses the real-time network management requirements of both large and small electric distribution utilities by delivering a comprehensive set of high-quality network operation functions. It is engineered for seamless integration with systems such as Supervisory Control and Data Acquisition (SCADA).

Additionally, ADMS offers programmatic interfaces to facilitate integration with third-party products and enterprise applications, as well as support read-only access to ADMS data. The role centers on system monitoring, incident intake, initial troubleshooting, and escalation, ensuring continuous availability of mission-critical ADMS functions vital for real-time grid operations.

Responsibilities
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Advanced Incident Resolution

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Handle escalated incidents from L1 requiring in-depth investigation.

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Analyze ADMS functional failures, performance issues, and data inconsistencies.

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Perform root-cause analysis across ADMS applications and infrastructure layers.

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Restore system functionality and implement corrective and preventive actions.

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GE Vernova ADMS Functional Expertise

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Support core ADMS modules, including:

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SCADA (real-time monitoring & control)

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Outage Management System (OMS)

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Distribution Management System (DMS)

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Network modeling and topology processing

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FLISR (Fault Location, Isolation & Service Restoration)

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Analyze ADMS logs, traces, alarms, and historical data.

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Support configuration, tuning, and validation of ADMS functions.

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Integration & Technical Support

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Diagnose issues related to integrations with:

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GIS

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AMI / smart meters

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RTUs, IEDs, and field devices

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External enterprise systems (EMS, market systems, CIM interfaces)

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Support databases (e.g., Oracle, PostgreSQL), middleware, and messaging components.

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Collaborate with infrastructure teams on OS, network, and virtualization-related issues.

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Change, Problem & Release Support

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Lead problem management activities and post-incident reviews.

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Support ADMS patches, upgrades, and hotfix deployments.

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Validate fixes in test or pre-production environments.

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Review and support changes to production environments.

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Customer & Team Collaboration

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Act as technical authority during major incidents and grid events.

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Communicate directly with utility customers on technical findings and resolutions.

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Mentor L1 engineers and contribute to internal training.

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Support continuous improvement of support processes and documentation.

Skills

Must have

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Strong hands-on experience with GE Vernova ADMS (GE GEV) or equivalent ADMS platforms.

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Advanced knowledge of:

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Power distribution operations

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SCADA/OMS/DMS concepts

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Databases, scripting, and system diagnostics

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Experience with enterprise-scale, mission-critical systems.

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Ability to work during critical incidents and major outages.

Nice to have

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DevOps, C#, Network Monitoring Tools, Leadership mindset and excellent analytical skills.

Other
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Languages

English: C1 Advanced

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Seniority

Regular

Guadalajara, MX, Mexico

Req. VR-122367

Technical Support (SL3)

Cross Industry Solutions

21/04/2026

Req. VR-122367

Apply for Support L2\L3 Analyst in Guadalajara, MX

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