Service Delivery Manager

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Singapore, Singapore

specialization icon

Delivery Project Management

lob icon

BCM Industry

date icon

13/01/2026

Req. VR-120090

Apply
Project description

We are seeking an experienced Service Delivery Manager to lead delivery excellence across complex, multi-stream engagements at Luxoft. This role sits at the intersection of client management, delivery governance, and people leadership, with direct impact on service quality, team performance, and client satisfaction.

You will work closely with internal delivery teams and client stakeholders to ensure predictable, high-quality outcomes while continuously improving processes and delivery maturity.

Responsibilities
bullet icon

Service Delivery & Client Management:

bullet icon

Own end-to-end service delivery for assigned accounts, ensuring adherence to agreed SLAs, KPIs, and quality standards

bullet icon

Initiate and drive recruitment activities in collaboration with Resource Management and Talent Acquisition to meet delivery demand

bullet icon

Monitor hiring pipelines, capacity, and onboarding progress; provide regular delivery and staffing reports

bullet icon

Act as a primary escalation point for delivery risks, issues, and dependencies; proactively communicate and negotiate mitigation plans with clients

bullet icon

Build strong, trusted client relationships while balancing commercial, delivery, and people considerations

bullet icon

Identify delivery and operational inefficiencies and lead continuous improvement initiatives

bullet icon

People Management & Engagement:

bullet icon

Act as local People Manager, ensuring regular engagement, communication, and alignment with organizational goals

bullet icon

Conduct performance appraisals and manage ongoing people processes (PPM, feedback cycles, development planning)

bullet icon

Support team capability growth through training initiatives, coaching, and team-building activities

bullet icon

Foster a high-performance, collaborative, and inclusive team culture

bullet icon

Governance & Reporting:

bullet icon

Prepare and deliver regular and ad-hoc operational, delivery, and management reports

bullet icon

Prepare and deliver regular and ad-hoc operational, and management reports

bullet icon

Weekly reporting on recruitment and onboarding status

bullet icon

Prepare procurement monthly review decks

Skills

Must have

bullet icon

5+ years of experience in Service Delivery or Project Delivery Management

bullet icon

Proven experience delivering services within the BFSI domain

bullet icon

Background in a global, corporate, or matrixed environment

bullet icon

Strong leadership and people management capabilities

bullet icon

Excellent stakeholder management, communication, and negotiation skills

bullet icon

Strong problem-solving and decision-making abilities

bullet icon

Customer-centric mindset with a focus on quality and continuous improvement

bullet icon

Advanced proficiency in MS Office (Excel, PowerPoint, reporting)

Nice to have

bullet icon

Experience working with distributed / offshore delivery models

bullet icon

Exposure to delivery governance frameworks, SLAs, and KPI-driven environments

bullet icon

Prior involvement in client transitions or account growth initiatives

Other
seniority icon

Languages

English: C2 Proficient

seniority icon

Seniority

Regular

Singapore, Singapore

Req. VR-120090

Delivery Project Management

BCM Industry

13/01/2026

Req. VR-120090

Apply for Service Delivery Manager in Singapore

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.