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Senior Technical Support Engineer - Data & Cloud Platforms
Successfully
Req. VR-122216
We are looking for a Technical Support Engineer to provide L2/L3 support for enterprise data platforms and cloud-based applications. The role involves managing production environments, ensuring system stability, and supporting data warehousing and batch processing systems. You will work across Azure-based infrastructure, microservices, and database ecosystems, ensuring adherence to ITIL service management practices.
Provide L2/L3 production support for data platforms, batch systems, and microservices
Manage incidents, problems, and changes in line with ITIL service management processes
Monitor and support applications deployed on Azure, including Java-based microservices
Perform Linux scripting for automation, troubleshooting, and operational efficiency
Administer Windows environments, including Active Directory and security groups
Manage and monitor job scheduling using Control-M and Cron
Support data warehousing and ETL processes (DataStage/DBT)
Work with Oracle and PostgreSQL databases for issue resolution and performance tuning
Collaborate with development, DevOps, and infrastructure teams for issue resolution and deployments
Ensure system availability, reliability, and performance through proactive monitoring
Support audit, risk, and compliance activities, including asset management
Maintain documentation, runbooks, and operational procedures
Must have
5+ years strong Technical Support Engineer experience
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Hands-on experience with Azure cloud platform
Proficiency in Linux scripting and troubleshooting
Good knowledge of Windows (Active Directory, security groups)
Experience with scheduling tools such as Control-M and Cron
Experience supporting data warehousing and batch processing systems
Experience managing Java/Microservices environments
Strong knowledge of Oracle and PostgreSQL databases
Exposure to ETL tools such as IBM DataStage or DBT
Understanding of operational support, monitoring, and production environments
Nice to have
Experience in asset management, risk, audit, and compliance processes
Familiarity with DevOps tools and CI/CD pipelines
Knowledge of cloud monitoring and logging tools
Exposure to containerization technologies (Docker/Kubernetes)
Experience working in Agile/Scrum environments
Languages
English: B2 Upper Intermediate
Seniority
Senior
Gurugram, India
Req. VR-122216
Technical Support (SL2)
BCM Industry
08/04/2026
Req. VR-122216
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