Senior Technical Support Engineer - Data & Cloud Platforms

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Gurugram, India

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Relocation friendly

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Technical Support (SL2)

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BCM Industry

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08/04/2026

Req. VR-122216

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Project description

We are looking for a Technical Support Engineer to provide L2/L3 support for enterprise data platforms and cloud-based applications. The role involves managing production environments, ensuring system stability, and supporting data warehousing and batch processing systems. You will work across Azure-based infrastructure, microservices, and database ecosystems, ensuring adherence to ITIL service management practices.

Responsibilities
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Provide L2/L3 production support for data platforms, batch systems, and microservices

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Manage incidents, problems, and changes in line with ITIL service management processes

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Monitor and support applications deployed on Azure, including Java-based microservices

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Perform Linux scripting for automation, troubleshooting, and operational efficiency

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Administer Windows environments, including Active Directory and security groups

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Manage and monitor job scheduling using Control-M and Cron

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Support data warehousing and ETL processes (DataStage/DBT)

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Work with Oracle and PostgreSQL databases for issue resolution and performance tuning

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Collaborate with development, DevOps, and infrastructure teams for issue resolution and deployments

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Ensure system availability, reliability, and performance through proactive monitoring

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Support audit, risk, and compliance activities, including asset management

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Maintain documentation, runbooks, and operational procedures

Skills

Must have

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5+ years strong Technical Support Engineer experience

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Strong understanding of ITIL processes (Incident, Problem, Change Management)

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Hands-on experience with Azure cloud platform

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Proficiency in Linux scripting and troubleshooting

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Good knowledge of Windows (Active Directory, security groups)

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Experience with scheduling tools such as Control-M and Cron

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Experience supporting data warehousing and batch processing systems

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Experience managing Java/Microservices environments

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Strong knowledge of Oracle and PostgreSQL databases

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Exposure to ETL tools such as IBM DataStage or DBT

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Understanding of operational support, monitoring, and production environments

Nice to have

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Experience in asset management, risk, audit, and compliance processes

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Familiarity with DevOps tools and CI/CD pipelines

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Knowledge of cloud monitoring and logging tools

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Exposure to containerization technologies (Docker/Kubernetes)

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Experience working in Agile/Scrum environments

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Gurugram, India

Req. VR-122216

Technical Support (SL2)

BCM Industry

08/04/2026

Req. VR-122216

Apply for Senior Technical Support Engineer - Data & Cloud Platforms in Gurugram

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