Senior L1/L2 Production Support Engineer, SRE

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Bengaluru, India

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Technical Support (SL2)

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BCM Industry

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28/04/2026

Req. VR-122579

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Project description

Luxoft is one of the leading service provider for Banking and Capital Market customers.
Luxoft has been engaged by an large Australian bank for providing L1/L2 Application Monitoring and Production Support services for business critical applications and interfaces on 24/5 basis on a managed outcome basis in the Global Markets business area. We are looking for motivated individuals who have relevant skills & experience and are willing to work in shifts.

Responsibilities
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Cloud Infrastructure Management: Deploy, and maintain highly available and scalable cloud infrastructure using AWS services (EC2, S3, RDS, Lambda, etc.).

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Monitoring & Incident Management: Implement and manage monitoring solutions to ensure the health of production environments, resolve incidents, and provide root cause analysis.

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Automation & DevOps: Automate repetitive tasks using infrastructure-as-code (IaC) tools such as Terraform, CloudFormation, and AWS CDK. Develop scripts and processes to improve efficiency and reliability.

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Performance Optimization: Proactively monitor performance, identify bottlenecks, and recommend solutions to improve overall system performance.

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Security & Compliance: Ensure cloud infrastructure adheres to industry security standards, monitor for vulnerabilities, and implement security best practices (IAM, VPC, encryption, etc.).

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Collaboration: Work closely with development teams to ensure smooth integration of software into cloud environments, following CI/CD best practices.

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Disaster Recovery & Backup: Design and implement disaster recovery plans, backup strategies, and failover mechanisms for cloud services.

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Capacity Planning: Forecast and plan for future infrastructure needs based on usage patterns and business requirements.

Skills

Must have

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Experience: 4+ years in a Site Reliability Engineer, DevOps Engineer, or Cloud Infrastructure role.

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AWS Expertise: Proficiency in AWS services, including but not limited to EC2, S3, Lambda, RDS, IAM, CloudWatch, and VPC.

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Automation Tools: Experience with infrastructure automation tools such as Terraform, and Ansible.

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Scripting Languages: Proficiency in scripting languages (Python, Bash, etc.) for automation.

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Monitoring Tools: Experience with monitoring tools such as Splunk, ITRS, Dynatrace, CloudWatch, Datadog, etc.

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Version Control & CI/CD: Proficient with Git and CI/CD pipelines (Codefresh, Jenkins, GitHub actions).

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Security Best Practices: Understanding of security concepts and best practices, including network security, IAM policies, and data encryption.

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Problem-solving skills: Strong analytical and troubleshooting skills with a focus on root cause identification and resolution.

Nice to have

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Knowledge of working with Murex upstream and downstream interfaces (bespoke & 3rd party applications)

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Good to have automation

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shell scripting, ITRS, Splunk automation tools

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Bengaluru, India

Req. VR-122579

Technical Support (SL2)

BCM Industry

28/04/2026

Req. VR-122579

Apply for Senior L1/L2 Production Support Engineer, SRE in Bengaluru

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