Senior L2 Production Support Engineer

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Hyderabad, IN, India

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Technical Support (SL2)

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BCM Industry

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08/05/2026

Req. VR-122763

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Project description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire and delight our business partners through our multiple banking delivery channels.

Responsibilities
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To provide quality day-to-day production support for Java/Web-based in-house application.

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To coordinate and support infrastructure maintenance activities.

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To manage implementations of new application releases, adhering to the best practices of the release management process.

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To work with various partners, such as peer application teams, infrastructure, vendors, security, and change teams, to provide seamless support for the business.

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To manage production issues by responding in a timely manner in accordance with the service level agreement with the business.

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To enhance the existing support process to maintain/improve service level & quality.

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Adopting application support in SRE approach.

Skills

Must have

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5 to 6 years of working in an Application Level 2 UAT and Production Support Environment with Shell scripting, SQL, UNIX, and Linux

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Conduct RCA for incidents received for failures or from users

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Liaise with L3, SME, and TDAP BAU TL to ensure the resolution of a production incident

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Deploy BAU requests

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Management/ coordination of production defects, including cases where program changes are required

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Work on Data movement requests for lower environments (PROD to UAT, PROD to QA) or QA to PROD

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With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Nice to have

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Experience in application implementation projects in financial institutions would be advantageous.

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Strong interpersonal, oral, and written communication skills

Other
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Languages

English: C2 Proficient

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Seniority

Senior

Hyderabad, IN, India

Req. VR-122763

Technical Support (SL2)

BCM Industry

08/05/2026

Req. VR-122763

Apply for Senior L2 Production Support Engineer in Hyderabad, IN

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