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Delivery Manager - Trade Surveillance
Successfully
Req. VR-122764
We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.
Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
Identifying customer needs and overseeing service delivery within the business context.
Determining ways to reduce costs without compromising customer satisfaction.
Manages area(s), customer(s), or team(s) of company employees with well
defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
Coaches and mentors employee direct reports. May coach and mentor non
direct reports as needed.
Manages team and individual performance.
Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).
Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
Resolve/monitor customer escalations as appropriate.
Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
Must have
10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets
Must have experience in Trade Surveillance
Must have deep & strong experience in any one of below:
Equities and Fix Income
Commodities
especially Precious & Base Metals
FX Options
expert in FXO strategies and Structures
Reference Data
expert in building reference data system and integrations with market data providers
Some technical background with Intermediate/Advance level knowledge in Python/Pyspark
Holistic knowledge of business processes and various scenarios , challenges and opportunities
Carve out and envisage business challenges and requirements to a comprehensive solution
Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations
Good communication and English language competency
Experience with managing project schedules, finances, risks and issues.
Close attention to detail and ability to sum up key messages for stakeholders
Weekly project updates, their completed tasks and review, plan for next action points
Understanding of project governance & Agile standards and procedures.
Nice to have
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Languages
English: C2 Proficient
Seniority
Senior
Chennai, India
Req. VR-122764
Delivery Project Management
BCM Industry
08/05/2026
Req. VR-122764
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