Delivery Manager - Trade Surveillance

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Chennai, India

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Delivery Project Management

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BCM Industry

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08/05/2026

Req. VR-122764

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Project description

We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Responsibilities
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Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.

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Identifying customer needs and overseeing service delivery within the business context.

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Determining ways to reduce costs without compromising customer satisfaction.

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Manages area(s), customer(s), or team(s) of company employees with well

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defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

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Coaches and mentors employee direct reports. May coach and mentor non

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direct reports as needed.

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Manages team and individual performance.

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Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).

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Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.

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Resolve/monitor customer escalations as appropriate.

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Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Skills

Must have

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10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets

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Must have experience in Trade Surveillance

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Must have deep & strong experience in any one of below:

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Equities and Fix Income

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Commodities

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especially Precious & Base Metals

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FX Options

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expert in FXO strategies and Structures

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Reference Data

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expert in building reference data system and integrations with market data providers

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Some technical background with Intermediate/Advance level knowledge in Python/Pyspark

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Holistic knowledge of business processes and various scenarios , challenges and opportunities

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Carve out and envisage business challenges and requirements to a comprehensive solution

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Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations

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Good communication and English language competency

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Experience with managing project schedules, finances, risks and issues.

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Close attention to detail and ability to sum up key messages for stakeholders

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Weekly project updates, their completed tasks and review, plan for next action points

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Understanding of project governance & Agile standards and procedures.

Nice to have

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-

Other
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Languages

English: C2 Proficient

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Seniority

Senior

Chennai, India

Req. VR-122764

Delivery Project Management

BCM Industry

08/05/2026

Req. VR-122764

Apply for Delivery Manager - Trade Surveillance in Chennai

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