Back to jobs
Core Banking Support Engineer
Successfully
Req. VR-121821
We are looking for an Application Support Engineer to join our Core Banking Support team as part of Banking Customer in Australia. This is a hands-on support role, not a software development position. You will bring deep technical troubleshooting expertise, strong communication skills, and a service-oriented mindset to help customers resolve issues efficiently and confidently.
Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.
Involvement in the areas of production support and development.
First line support for production issues of a mission critical application.
Maintain a thorough knowledge of the application, including business rules.
Maintain documentation of production issues, production run
books and assist in documenting operational best practices.
Ability to liaise with the client on issues, changes, development cycles and planning the release content.
Drive resolution of high priority issues causing impacts to the client's IT systems
Providing input to client support plans for complex systems.
Troubleshooting of issues impacting the supported applications.
Contribution to process improvement and innovation.
Ability to prioritize and perform multiple tasks.
Ability to think and act both strategically and tactically.
Ability to prioritize and perform multiple tasks.
Ability to bring together and work with a team of people with varied backgrounds and in a diverse multicultural environment to articulate and remedy service level issues.
Ability to make quick and informed decisions.
Ability to work under pressure and handle stressful situations in a calm manner.
Self-motivated and self-driven without need of detailed supervision.
Contribute to development and maintenance of support documentation and processes.
Sharing and promoting knowledge within the team.
Must have
Hands on experience on AS400, RPG, CLLE, SQL and IBM DB2
Good hands-on working knowledge in RPG and AS400/iSeries concepts.
Hands on experience with iSeries & iSeries libraries.
Hands on experience with Mainframe Batch Processing, file validations, data reconciliation and troubleshooting.
Banking Domain application support knowledge.
Handle Conference Bridge during critical production downtime (P1 and P2 incidents)
Nice to have
Strong ITIL Process knowledge.
Experience on Core Banking Applications.
Excellent communication skill [verbal, written], proactive, willing to learn and work independently.
Good team player, willingness to support in shifts and weekends if required and working on 24X7 On-Call support. [Min 2 Y exp].
Languages
English: C1 Advanced
Seniority
Regular
Bengaluru, India
Req. VR-121821
Technical Support (SL2)
BCM Industry
20/03/2026
Req. VR-121821
Apply for Core Banking Support Engineer in Bengaluru
*Indicates a required field