Application Support Engineer

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Bengaluru, India

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Technical Support (SL2)

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BCM Industry

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23/01/2026

Req. VR-120377

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Project description

We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across banking domains

Responsibilities
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Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.

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Provide L2 application support and perform root cause analysis (RCA) for recurring issues.

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Collaborate with cross-functional teams, including developers, DBAs, and vendors, to resolve high-priority issues and streamline change management processes.

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Maintain and enhance ServiceNow dashboards, generating insights and reports for stakeholder updates.

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Execute secure data migrations and monthly server patching using SCCM, ensuring compliance and data integrity.

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Conduct user training and create documentation to reduce support queries and improve end-user proficiency.

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Implement Business Continuity Management (BCM) and Disaster Recovery (DR) plans for production resilience.

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Lead initiatives to optimize workflows, improve response times, and support teams in remote/onsite setups.

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Provide L1 support for cloud operations and write SQL queries to build reports, analyze data and fix production issues effectively.

Skills

Must have

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Tools used:

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AppDynamics, AWS, Azure, ServiceNow, JIRA, Confluence, SQL, PostgreSQL, Windward, GUI, Visual Studio, .net, Windows ,IIS,Linux

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Qualifications:

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Bachelor's degree in Engineering (related field).

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5 to 8 years of IT experience, with a strong focus on application and production support.

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Certified in ITIL 4 , AWS Cloud Practitioner & Azure fundamentals

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Strong communication skills, stakeholder management, and virtual collaboration capabilities.

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Preferred Skills:

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Knowledge of banking domain applications.

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Experience in automation and continuous improvement initiatives.

Nice to have

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Familiarity with programming/web technologies (.NET, HTML, CSS) is a plus.

Other
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Languages

English: C2 Proficient

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Seniority

Regular

Bengaluru, India

Req. VR-120377

Technical Support (SL2)

BCM Industry

23/01/2026

Req. VR-120377

Apply for Application Support Engineer in Bengaluru

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