Project description

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities

Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.

Monitor and support end to end transaction flow across the trading platform.

Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages

Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.

Problem tracking – identify and steer problematic issues through to resolution.

Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.

Support scheduled changes working with Dev teams.

Oversee automated processes, scheduled, alerting and regular reporting.

Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.

Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams

Skills

Must have

At least 5+ years of application support experience.

Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.

Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.

Detailed practical knowledge of FIX protocol.

Experience using relational Databases (eg MySQL, MS SQL).

Good knowledge of trade flow, asset classes and trade life cycle.

Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.

Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.

Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.

Ability to articulate complex issues into a high-level summary for senior management.

Self-motivated individual that takes initiatives and has an ownership & accountability mindset.

Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.

Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.

Nice to have

Scripting

Python\JS\ etc

Knowledge of databases and associated structures

Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio

Knowledge of Fix Messaging protocol and setting up FIX connections

Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit

Experience in supporting order flow management between the trading desk and brokers

Experience with Javascript will be a huge advantage

Java applications support background

Experience with Cloud (AWS) platform

Other

Languages

English: C2 Proficient

Seniority

Senior

Related jobs

View all vacancies

Support Engineer

Technical Support (SL1)

India

Pune

Support Engineer

Technical Support (SL1)

India

Mumbai

Support Engineer

Technical Support (SL1)

India

Bengaluru

Luxoft Benefits*

Global Relocation

●Relocation options **
●Experience in an international environment
●Cross-cultural experience

Recognition and Evaluation

●Feedback culture
●Regular appraisals

Time Off***

●Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
●Occasional leave - 1 or 2 days/ depending on the circumstances
●Child care leave - 2 days or 16 hours per year
●Absence due to force majeure - 2 days or 16 hours per year
●Maternity Leave - 20 weeks
●Parental Leave - 41 weeks
●Paternity Leave - 14 days

Luxoft Training Center

●Expert-led tech courses covering basic to advanced topics
●Internal instructor-led soft skills courses
●Comprehensive in-house self-learning resources for both soft and hard skills
●Access to external self-learning libraries like ProQuest eBook and Udemy for Business
●Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
●Custom Learning Programs: upskilling, reskilling, technical mentorship
●Leadership Programs for Managers

Well-being and Work-life Balance

●Multisport card
●Possibility to order Multisport card at the corporate rate for family members
●LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
●One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
●Preferential banking offer
●Preferential car leasing offer
●Cafeteria program discounts for shops, cinema tickets, holiday offers
●Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support

Health Care

●Private Healthcare Insurance with unlimited access to specialists
●Full dental support
●Travel Insurance
●Possibility to add private healthcare coverage for family members at the corporate rate
●Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
●Reimbursement for corrective glasses

Company Events and Friendly Environment

●Many fun social activities organized by the Luxoft team offline in your city
●Online entertainment events for whole company and local team events
●A workplace where you’re treated with respect within a multicultural team

Internal Mobility

●Rotation between projects and accounts
●New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Remote Poland, Poland

Req. VR-120166

Technical Support (SL1)

BCM Industry

12/06/2026

Req. VR-120166

Apply for Trade Support Analyst (with capital markets experience) in Remote Poland

*Indicates a required field

First name

Last name

Your country

Your City

Phone

Specialization

Attach your resume (max file size 1MB; allowed extensions: doc, txt, pdf, docx) Upload resume

Number of years of experience in the specialization you are applying for

What are your monthly gross salary expectations?

Read Explanatory Notes

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.

Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.

We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.

With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.

Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.

Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.

By clicking the Agree and Send button, you consent that Luxoft Holding Inc. can process your provided personal data for the purpose of processing your application to establish a potential employment, internship or relocation with Luxoft Holding Inc., a relevant affiliate of the Luxoft Group or Luxoft Group’s clients, as applicable. You consent to the retention of your personal data, with the purpose of contacting you for potential future employment opportunities. If you refer a friend, we will process your provided personal data of you and your referral to award you with a bonus for such recommendation. You can withdraw your consent at any time with effect for the future. Before you consent, please click on „Read these Explanatory Notes“ and view our Privacy Notice (e.g. for your data subject rights).

Note: Our system automatically converts each CV into our standardized format, enabling our HR teams to process applications more efficiently.

I consent that Luxoft Holding Inc. and the affiliates of the Luxoft Group can process my personal data for the purpose of sending me regular emails with information about Luxoft as an employer including job vacancies and (ii) marketing communications with information about recruitment-related events, organized webinars, conferences, as well as the Logeek Magazine and other similar publications. I can withdraw my consent at any time with effect for the future. These communications are personalised to my interests in accordance with our Privacy Notice.

Related Jobs

All jobs

MENU

Trade Support Analyst (with capital markets experience)

Project description

Responsibilities

Skills

Other

Related jobs

Support Engineer

Support Engineer

Support Engineer

Luxoft Benefits*