Project description

Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

Responsibilities

Principal Responsibilities

Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue/resolution.

Build working relationships with trading groups in both US and UK.

Trading Infrastructure/Platform Status Communications

responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.

Assist with automating processes to achieve efficiency and streamlined trade support.

Document and create new knowledge base to provide the most effective solutions to trading issues.

Deployment of, support of, and monitoring of the firm's internal trading systems.

Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.

Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases.

Skills

Must have

Must understand the financial markets with strong equities background.

Understanding of the trade lifecycle, back-office, and settlement processes

Hands-on technical experience in an application support

Has 3 years experience in a support role within

Strong communication skills and the ability to work in a demanding environment.

Well organized, detail-oriented, and able to focus and prioritize multiple tasks in a dynamic environment

Aptitude to learn

Understanding of ITIL methodology

English

Advanced

Working hours

EST time zone shift (9 AM

5 PM ET/EST)

Proficient writing SQL\PLSQL

Hands-on experience with Unix/Linux like platform

Good experience with Unix/Linux command line

Understanding of XML/FpML etc data formats

Know how to work with source-code (ability to read and understand logic) . Experience in building checks and monitoring in Geneos. This would also entail some decent scripting skills preferably using python or perl.

Nice to have

Scripting

Python\JS\ etc

Knowledge of databases and associated structures

Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio

Knowledge of Fix Messaging protocol and setting up FIX connections

Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit

Experience in supporting order flow management between the trading desk and brokers

Experience with Javascript will be a huge advantage

Java applications support background

Experience with Cloud (AWS) platform

Other

Languages

English: C2 Proficient

Seniority

Senior

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Luxoft Benefits*

Global Relocation

●Relocation options **
●Experience in an international environment
●Cross-cultural experience

Recognition and Evaluation

●Feedback culture
●Regular appraisals

Time Off***

●Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
●Occasional leave - 1 or 2 days/ depending on the circumstances
●Child care leave - 2 days or 16 hours per year
●Absence due to force majeure - 2 days or 16 hours per year
●Maternity Leave - 20 weeks
●Parental Leave - 41 weeks
●Paternity Leave - 14 days

Luxoft Training Center

●Expert-led tech courses covering basic to advanced topics
●Internal instructor-led soft skills courses
●Comprehensive in-house self-learning resources for both soft and hard skills
●Access to external self-learning libraries like ProQuest eBook and Udemy for Business
●Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
●Custom Learning Programs: upskilling, reskilling, technical mentorship
●Leadership Programs for Managers

Well-being and Work-life Balance

●Multisport card
●Possibility to order Multisport card at the corporate rate for family members
●LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
●One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
●Preferential banking offer
●Preferential car leasing offer
●Cafeteria program discounts for shops, cinema tickets, holiday offers
●Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support

Health Care

●Private Healthcare Insurance with unlimited access to specialists
●Full dental support
●Travel Insurance
●Possibility to add private healthcare coverage for family members at the corporate rate
●Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
●Reimbursement for corrective glasses

Company Events and Friendly Environment

●Many fun social activities organized by the Luxoft team offline in your city
●Online entertainment events for whole company and local team events
●A workplace where you’re treated with respect within a multicultural team

Internal Mobility

●Rotation between projects and accounts
●New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Remote Poland, Poland

Req. VR-120166

Technical Support (SL1)

BCM Industry

22/04/2026

Req. VR-120166

Apply for Trade Support Analyst (with capital markets experience) in Remote Poland

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Trade Support Analyst (with capital markets experience)

Project description

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Skills

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