Test/Migration Expert

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Sofia, Bulgaria

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Other Consulting

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BCM Industry

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24/10/2025

Req. VR-118601

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Project description

This is a consultancy project in the Banking sector focused on Testing and Migration Services for operations preparations. The role involves working on operations-related process flows, particularly for retail payments, service desk tool configuration, and operations reporting.

Responsibilities
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Draft, review, and present operations-related process flows, preferably related to retail payments

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Create process visualizations using specialized programs (e.g., Visio)

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Configure and maintain Service Desk tools including ticketing systems and monitoring tools

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Develop operations reporting frameworks, dashboards, and visualizations for business monitoring and reporting

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Apply ITIL 4 framework principles to operational processes

Skills

Must have

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5+ years of hands-on experience in test and migration operations

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Proven expertise in drafting, reviewing and presenting operations-related process flows, preferably related to retail payments

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Experience in using programmes to visualize process flows (e.g. Visio)

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Knowledge of Service Desk tools such as ticketing tools and monitoring tools, with hands-on experience in configuring relevant tools

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Expertise in operations reporting, creating dashboards and visualizations for business monitoring and reporting

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Advanced knowledge of ITIL 4 and related certifications

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Business fluent English language proficiency

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Banking domain knowledge

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Strong communication skills and capability of taking initiative

Nice to have

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Experience working with financial institutions in regulated environments

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Familiarity with compliance and background verification processes in the banking sector

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Additional ITIL certifications beyond ITIL 4 Foundation

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Sofia, Bulgaria

Req. VR-118601

Other Consulting

BCM Industry

24/10/2025

Req. VR-118601

Apply for Test/Migration Expert in Sofia

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