Temenos T24 - Operations Lead

System Operations & Monitoring

Monitor T24 application environment, including real-time services, interfaces, and online processing.

Execute, control, and validate daily batch operations (Start-of-Day, End-of-Day, End-of-Month, End-of-Year).

Ensure timely completion of all scheduled jobs and escalate delays or failures when necessary.

Maintain and track system logs, alerts, and performance indicators.

Monitor Daily processing on DWH production environment

Incident & Problem Management

Identify, troubleshoot, and resolve T24-related issues in coordination with IT support teams.

Escalate unresolved problems to developers or Temenos support with proper documentation.

Participate in root-cause analysis and propose improvements to prevent recurring incidents.

Outside of Service Desk working hours act as a Service Desk operators assigning the tickets to the respective teams.

Data & System Integrity

Perform system checks to ensure data accuracy and consistency within T24 modules.

Validate interfaces and data exchanges between T24 and other systems (e.g., channels, payments, reporting).

Support data extraction and report generation when required.

Maintenance & Support

Execute application patching, updates, releases, and hotfix deployments.

Operate all test environments (SIT, UAT) for new features or system changes.

Maintain operational documentation, runbooks, and process guides.

Compliance & Security

Adhere to internal IT control standards and audit requirements.

Ensure sensitive banking and customer data is handled according to security policies.

Participate in system backup and recovery procedures.