Skip to content

Technical CRM Analyst

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Abu Dhabi, United Arab Emirates

specialization icon

Other Packaged Software

lob icon

BCM Industry

date icon

26/10/2026

Req. VR-125733

Apply
Project description

Customer is seeking a platform-neutral technical CRM Consultant / Business SME to lead business requirement definition and ensure the RFP reflects clear, outcome-driven, vendor-agnostic functional needs for Commercial & Investment Banking (CIB).

Responsibilities
bullet icon

Gathers business requirements from sales, marketing, and support teams and converts them into technical specifications for developers

bullet icon

Hands-on setup of CRM platforms, including custom fields, page layouts, views, business rules, security roles, and workflows (using tools like Power Automate or Salesforce Flow.

bullet icon

Manages data migrations, data quality/cleansing, reporting dashboards, and system integrations using APIs, SQL, or services like Azure.

bullet icon

Coordinates user acceptance testing (UAT), troubleshoots system defects, and supports agile delivery using platforms like Jira or Azure DevOps.

Skills

Must have

bullet icon

10-15 years of total experience with CRM technical experience of 8-12 years.

bullet icon

Required Experience

bullet icon

Strong CRM Technical background (banking/CIB preferred).

bullet icon

Familiarity with CRM architecture, SQL, basic scripting/coding (like JavaScript or C# for advanced platforms), and cloud/automation services.

bullet icon

Hands-on experience with major systems like Salesforce or Microsoft Dynamics 365 Customer Engagement

bullet icon

________________________________________

bullet icon

Key Skills

bullet icon

CRM Technical Expertise

bullet icon

Banking / CIB Domain Knowledge

bullet icon

Requirement Translation

bullet icon

System Configuration

bullet icon

Integrations & Data

bullet icon

Testing & Support

Nice to have

bullet icon

NA

Other
seniority icon

Languages

English: C2 Proficient

seniority icon

Seniority

Senior

Abu Dhabi, United Arab Emirates

Req. VR-125733

Other Packaged Software

BCM Industry

26/10/2026

Req. VR-125733

Apply for Technical CRM Analyst in Abu Dhabi

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.