Technical CRM Analyst
Successfully
Req. VR-125733
Customer is seeking a platform-neutral technical CRM Consultant / Business SME to lead business requirement definition and ensure the RFP reflects clear, outcome-driven, vendor-agnostic functional needs for Commercial & Investment Banking (CIB).
Gathers business requirements from sales, marketing, and support teams and converts them into technical specifications for developers
Hands-on setup of CRM platforms, including custom fields, page layouts, views, business rules, security roles, and workflows (using tools like Power Automate or Salesforce Flow.
Manages data migrations, data quality/cleansing, reporting dashboards, and system integrations using APIs, SQL, or services like Azure.
Coordinates user acceptance testing (UAT), troubleshoots system defects, and supports agile delivery using platforms like Jira or Azure DevOps.
Must have
10-15 years of total experience with CRM technical experience of 8-12 years.
Required Experience
Strong CRM Technical background (banking/CIB preferred).
Familiarity with CRM architecture, SQL, basic scripting/coding (like JavaScript or C# for advanced platforms), and cloud/automation services.
Hands-on experience with major systems like Salesforce or Microsoft Dynamics 365 Customer Engagement
________________________________________
Key Skills
CRM Technical Expertise
Banking / CIB Domain Knowledge
Requirement Translation
System Configuration
Integrations & Data
Testing & Support
Nice to have
NA
Languages
English: C2 Proficient
Seniority
Senior
Abu Dhabi, United Arab Emirates
Req. VR-125733
Other Packaged Software
BCM Industry
26/10/2026
Req. VR-125733
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