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ServiceNow Analyst
Successfully
Req. VR-121777
As a Service Management Analyst, you will be part of the Service Management Department, where your primary responsibilities will be working with ServiceNow's Configuration Management (CMDB), Discovery, Digital Portfolio Manager (DPM) and IT Asset Management (ITAM/HAM Pro/SAM Pro) modules enhancing maturity and driving improvement initiatives.
Support and enhance Discovery schedules
Support and enhance Service Mapping
Support and enhance Hardware and Software Asset Management
Support and enhance ServiceNow Knowledge Management practices
Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions
Work and complete ITSM related ServiceNow stories
UAT all CMDB stories from monthly sprint and projects
Assist with report development and integration development
Assist with ad-hoc tasks related to the ITOM, ITAM, ITSM initiatives
Planned initiatives:
Streamline CMDB Maintenance activities
Re-evaluate CSDM framework and mature accordingly
Implement additional ITAM Publisher Packs and vendor integrations
Implement reconciliation of Discovered CIs for CMDB accuracy and SAFE Controls
CMDB User self-service, reporting enhancement with ServiceNow and PowerBI
Build training sessions and documentation for CMDB and ITAM
Must have
A minimum of 5 years of experience with ServiceNow Configuration Management is required
Yokohama instance or later
ServiceNow System Administration Certification and ServiceNow CMDB Certification
Service Mapping, Discovery, CMDB, Service Graph / Integration (ie. InTune, Tanium, SAM/HAM providers)
Strong process and analytical skills are essential, including critical thinking, data analysis, research, and problem-solving abilities
Proficiency in data analysis and reporting is required, with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus
Excellent verbal and written communication skills are necessary to effectively engage with business users and IT, and to present solutions at all levels of the organization
Must be highly organized and possess strong skills in planning, time management, scheduling, documentation, and meeting deadlines
An innovative mindset is essential for developing solutions through effective use of available technologies
Attention to detail and a self-starting, inquisitive nature is highly valued
The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial
Nice to have
Agile Methodologies
Languages
English: C1 Advanced
Seniority
Senior
Deerfield Beach, United States of America
Req. VR-121777
System Administration
Cross Industry Solutions
18/03/2026
Req. VR-121777
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