Service Engineer/QA Manual

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Gdansk, Poland

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Manual Testing

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Cross Industry Solutions

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30/04/2026

Req. VR-118589

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Project description

Development of monitoring and diagnostics system. It fulfils both local and remote data access and analytics requirement, as well as local and remote troubleshooting purpose.

Responsibilities
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Responsible for ensuring the reliability and quality of telemetry‑driven IIoT systems through advanced troubleshooting, manual testing, and protocol‑level diagnostics across edge and cloud environments.

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The L2 Support Engineer / Manual QA Engineer is responsible for second‑line support and quality validation of IoT and IIoT systems handling real‑time telemetry data. The role investigates complex issues escalated from L1, performing root‑cause analysis using logs, metrics, telemetry streams, and monitoring tools. It involves diagnosing problems across edge and cloud environments, often running on Linux‑based systems. The engineer validates fixes and configuration changes before production release and collaborates closely with development, DevOps, and L3 teams.

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In parallel, the role performs manual functional, integration, and regression testing across UI, API, and backend layers. A key responsibility is validating end‑to‑end data flows from devices and gateways through brokers and backend services to dashboards and reports. The engineer ensures data accuracy, correct aggregation, timestamp alignment, and proper resolution in time‑series data.

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The role requires hands‑on work with industrial and IoT protocols such as Modbus and MQTT, including validation of payloads, connectivity, and reconnection behavior. It also involves using monitoring and diagnostic systems to detect latency, data loss, or anomalies in real‑time systems. Overall, the role ensures system reliability, data quality, and observability while supporting continuous improvement across support and QA processes.

Skills

Must have

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Experience as an L2 Support Engineer and/or Manual QA Engineer

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Strong experience with:

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Telemetry data and time‑series data

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Industry Monitoring and diagnostic platforms or Control systems

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Edge and Cloud service experiences

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Hands‑on knowledge of Modbus, MQTT or similar IIoT/industrial protocols

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Strong manual testing experience (UI, API, backend)

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Strong troubleshoot experiences to analyze logs, metrics, and protocol‑level issues

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Understanding of IIoT architectures and data pipelines

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Experience with databases (SQL / NoSQL / Time Series)

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Linux knowledge

Nice to have

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AWS Green Grass

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CI/CD (Jenkins)

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Regular

Luxoft Benefits*
  • Relocation options **
  • Experience in an international environment
  • Cross-cultural experience
  • Feedback culture
  • Regular appraisals
  • Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
  • Occasional leave - 1 or 2 days/ depending on the circumstances
  • Child care leave - 2 days or 16 hours per year
  • Absence due to force majeure - 2 days or 16 hours per year
  • Maternity Leave - 20 weeks
  • Parental Leave - 41 weeks
  • Paternity Leave - 14 days
  • Expert-led tech courses covering basic to advanced topics
  • Internal instructor-led soft skills courses
  • Comprehensive in-house self-learning resources for both soft and hard skills
  • Access to external self-learning libraries like ProQuest eBook and Udemy for Business
  • Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
  • Custom Learning Programs: upskilling, reskilling, technical mentorship
  • Leadership Programs for Managers
  • Multisport card
  • Possibility to order Multisport card at the corporate rate for family members
  • LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
  • One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
  • Preferential banking offer
  • Preferential car leasing offer
  • Cafeteria program discounts for shops, cinema tickets, holiday offers
  • Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support
  • Private Healthcare Insurance with unlimited access to specialists
  • Full dental support
  • Travel Insurance
  • Possibility to add private healthcare coverage for family members at the corporate rate
  • Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
  • Reimbursement for corrective glasses
  • Many fun social activities organized by the Luxoft team offline in your city
  • Online entertainment events for whole company and local team events
  • A workplace where you’re treated with respect within a multicultural team
  • Rotation between projects and accounts
  • New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Gdansk, Poland

Req. VR-118589

Manual Testing

Cross Industry Solutions

30/04/2026

Req. VR-118589

Apply for Service Engineer/QA Manual in Gdansk

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