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Senior Support Analyst
Successfully
Req. VR-116935
Project is related to regulatory reporting for one of clients from the investment banking area.
Provide Level 2/3 support for enterprise applications running on Linux/Unix platforms.
Monitor application performance and availability; respond to incidents and alerts.
Investigate and resolve issues related to Java-based applications and SQL databases.
Perform root cause analysis and document resolutions for recurring problems.
Collaborate with development, infrastructure, and database teams to escalate and resolve complex issues.
Maintain and update support documentation, runbooks, and knowledge base articles.
Execute SQL queries to validate data integrity, troubleshoot issues, and support reporting needs.
Participate in application deployments, upgrades, and patching activities.
Ensure compliance with internal SLAs and ITIL-based support processes.
Must have
Proven experience in a technical support or application support role.
Strong proficiency in Linux/Unix command-line tools and shell scripting.
Solid understanding of relational databases (e.g., PostgreSQL, MySQL, Oracle) and SQL.
Familiarity with Java application architecture, logs, and debugging techniques.
Experience with monitoring tools (e.g., Nagios, Prometheus, Grafana) and ticketing systems (e.g., Jira, ServiceNow).
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Nice to have
Experience in a large corporate environment with technical specialist teams
Experience and certification in Azure
know-how of agile development practices (Scrum, XP, Kanban, etc.)
Languages
English: B2 Upper Intermediate
Seniority
Senior
*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.
**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.
***Options offered by the Polish government.
Wroclaw, Poland
Req. VR-116935
DevOps
BCM Industry
02/10/2025
Req. VR-116935
Apply for Senior Support Analyst in Wroclaw
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