Senior Specialist - Application Support

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Abu Dhabi, United Arab Emirates

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Relocation friendly

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Technical Support (SL2)

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BCM Industry

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01/09/2026

Req. VR-124804

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Project description

As a member of the Investment Technology support team will support various applications running in an investment management organisation. Position requires both technical and business understanding, and the candidate can interface with a variety of stakeholders including Portfolio Managers, Traders, Middle Office and Operations teams to investigate and solve system issues.

Responsibilities
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Provide application support to several key in-house and off-the-shelf Investment Technology applications

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Analyse system logs, understand business workflows and identify issues within systems

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Swiftly resolves disruptions to technology services minimizing user impact and maintaining service levels and ensures adequate communication to stakeholders during application outages/downtime.

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Performs detailed root cause analysis, debugging, and interrogation and implements preventative measures

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Proactive problem management by determining root cause and escalation to L3 or vendor when necessary.

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Implements production changes and hotfixes as required to resolve incidents/problems

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Review and creation of high-quality procedures and knowledge articles around applications/processes to ensure information transfer and transition of new capabilities to stakeholders.

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Ensure service monitoring, reporting and continuous improvement of the service quality and availability

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Analysis performance trends and crafts action plans to address potential impacts prior to impacts occurring

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Accountability for own work, proactively collaborates with team members and makes suggestions to improve practices and looks for automation opportunities

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Being available for on-call support on a rotation basis.

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Capability to dissect problems into manageable parts and may lead initiatives of varying degrees of complexity

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Works within guidelines and policies for ongoing work; may receive general mentoring on new assignments and applications.

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Commitment to the service level objective and alignment with section mission and roadmap

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Help shape new technology standards whilst bringing new fresh ideas

Skills

Must have

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Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS.Tethys, Orchestrade and SpiderRock

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Understanding of modern deployment and code management with platforms like GitLab/GitHub and CI/CD concepts preferred

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Experience with Databricks or similar data platforms

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Basic experience with a programming language and/or scripting language (e.g., Python, PowerShell, Perl, Shell, Bash, Java, JavaScript)

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Knowledge of middleware technology or systems integrations

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MQ, File transfer, Logic Apps

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Experience working with ITSM tools like ServiceNow and/or JIRA and technical domains (AWS, Splunk)

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Good SQL knowledge

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Basic knowledge of Automated Schedulers (e.g. Control-M/Stone Branch/Autosys)

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Desirable experience on monitoring tools such as GENEOS ITRS or Dynatrace

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Works across teams to review technology portfolio and make recommendations for procedures and practices

Nice to have

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Bachelor's or Master's degree in computer science or related discipline or equivalent combined education and experience.

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Minimum of 5 years relevant experience within L2 Application support

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Sound technology understanding and application to financial markets

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Independent, highly analytical, proactive and has good communication and interpersonal skills

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Ability to plan and organize workload.

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Is adaptable and able to learn quickly

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Abu Dhabi, United Arab Emirates

Req. VR-124804

Technical Support (SL2)

BCM Industry

01/09/2026

Req. VR-124804

Apply for Senior Specialist - Application Support in Abu Dhabi

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