Project description

The Sr. Program Manager is ultimately responsible for maintaining positive customer relationships. You will manage projects and pilots with our European customers, such as system implementations, and provide end-to-end program management throughout the lifecycle of the program. You will need to maintain a detailed understanding of products and services to support customers with questions and suggest the best solutions for their needs

Responsibilities

Customer Onboarding & Implementation

Own and manage all aspects of client onboarding and implementation.

Develop and maintain a detailed implementation schedule aligned with client requirements and internal milestones.

Utilize the implementation playbook to guide the process for new customer deployments.

Train clients on project's software and ensure seamless knowledge transfer.

Issue Resolution & Escalations

Act as the frontline for operational issues, working closely with the business strategy lead, operations team, and project engineer.

Proactively identify and resolve bottlenecks in customer workflows.

Coordinate resolution of complex issues with Engineering.

Track and manage escalations, ensuring timely resolution.

Monitoring & Performance Tracking

Track key customer metrics (uptime, adoption, engagement, etc.).

Ensure SLAs and contractual obligations are consistently met.

Regularly report on project milestones and deliverables.

Collaborate with subcontractors and violation processors supporting each program.

Proactive Account Management

Establish regular check-ins with clients to preempt potential issues.

Serve as the primary point of contact for customers.

Align internal teams to customer needs and act as the client advocate.

Provide structured feedback to internal teams based on customer insights.

Process Improvement & Feedback Loop

Work closely with operations and assigned project engineers to refine workflows.

Identify process improvements based on customer insights and performance trends.

Collaborate with Product and Engineering teams to advocate for product enhancements.

Establish, implement, and maintain an effective Project Plan to ensure all deliverables are met.

Skills

Must have

5+ years of Program or Project Management / Engagement Management consulting experience managing enterprise level projects across multiple operating teams

3+ years experience working in Professional Services or Consulting Firm

Environment managing operating projects consisting of 5 to 12 people totaling over $2M budget

Bachelor Degree (preferably in business) or equivalent experience

Ability to travel and work during non-traditional working hours to accommodate a global operating team

Nice to have

PMP certification and/or Scrum Master Certification

Other

Languages

English: B2 Upper Intermediate

Seniority

Senior

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Luxoft Benefits*

Global Relocation

●Relocation options **
●Experience in an international environment
●Cross-cultural experience

Recognition and Evaluation

●Feedback culture
●Regular appraisals

Time Off***

●Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
●Occasional leave - 1 or 2 days/ depending on the circumstances
●Child care leave - 2 days or 16 hours per year
●Absence due to force majeure - 2 days or 16 hours per year
●Maternity Leave - 20 weeks
●Parental Leave - 41 weeks
●Paternity Leave - 14 days

Luxoft Training Center

●Expert-led tech courses covering basic to advanced topics
●Internal instructor-led soft skills courses
●Comprehensive in-house self-learning resources for both soft and hard skills
●Access to external self-learning libraries like ProQuest eBook and Udemy for Business
●Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
●Custom Learning Programs: upskilling, reskilling, technical mentorship
●Leadership Programs for Managers

Well-being and Work-life Balance

●Multisport card
●Possibility to order Multisport card at the corporate rate for family members
●LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
●One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
●Preferential banking offer
●Preferential car leasing offer
●Cafeteria program discounts for shops, cinema tickets, holiday offers
●Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support

Health Care

●Private Healthcare Insurance with unlimited access to specialists
●Full dental support
●Travel Insurance
●Possibility to add private healthcare coverage for family members at the corporate rate
●Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
●Reimbursement for corrective glasses

Company Events and Friendly Environment

●Many fun social activities organized by the Luxoft team offline in your city
●Online entertainment events for whole company and local team events
●A workplace where you’re treated with respect within a multicultural team

Internal Mobility

●Rotation between projects and accounts
●New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Remote Poland, Poland

Req. VR-113216

Engineering Program Management

Automotive Industry

22/08/2025

Req. VR-113216

Apply for Senior Program Manager in Remote Poland

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Senior Program Manager