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Senior Production Support Engineer

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Chennai, India

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Technical Support (SL3)

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BCM Industry

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14/10/2026

Req. VR-125557

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Project description

Join a high-performing Production Support team responsible for maintaining and enhancing critical enterprise applications supporting business operations. The role involves providing L2/L3 application support, managing production incidents, driving problem resolution, and ensuring high availability of .NET-based applications, APIs, and microservices. You will work closely with development, infrastructure, QA, and business teams to troubleshoot complex issues, support releases, and maintain operational excellence within a fast-paced production environment.

The position requires strong expertise in ServiceNow ITSM processes, release management, SQL Server support, monitoring and alerting tools, and production support best practices. The engineer will play a key role in incident management, root cause analysis, change implementation, SLA adherence, and continuous service improvement initiatives while supporting business-critical systems and customer-facing applications.

Responsibilities
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Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management.

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Manage and administer ServiceNow tickets, workflows, dashboards, and support processes.

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Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support.

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Troubleshoot and resolve complex production issues across application, database, and infrastructure layers.

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Support .NET applications, APIs, and microservices-based architectures.

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Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability.

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Perform root cause analysis (RCA) and implement preventive and corrective actions.

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Monitor application health, system performance, and service availability against SLAs.

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Prepare operational documentation, knowledge articles, support runbooks, and support metrics.

Skills

Must have

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Required Technical Skills:

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Strong experience in Production/Application Support environments.

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Hands-on experience with ServiceNow Administration and ITSM processes.

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Solid understanding of Release Management and deployment processes.

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Strong troubleshooting expertise in .NET applications, Web APIs, and Microservices.

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Experience in Database Support (SQL Server preferred), query analysis, and issue resolution.

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Knowledge of incident management, problem management, change management, and SLA tracking.

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Experience with application monitoring, logging, and production support tools.

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Soft Skills:

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Excellent verbal and written communication skills.

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Strong stakeholder and customer management capabilities.

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Ability to coordinate with global teams and business users.

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Strong analytical and problem-solving skills.

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Ability to work in a fast-paced production support environment and manage critical incidents.

Nice to have

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N/A

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Chennai, India

Req. VR-125557

Technical Support (SL3)

BCM Industry

14/10/2026

Req. VR-125557

Apply for Senior Production Support Engineer in Chennai

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