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Senior Java Backend Engineer (Contact Center)
Successfully
Req. VR-123739
Join our Development Center in Bucharest, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients.
You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.
Contribute to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys).
Design and implement backend services, APIs, and integrations between the CC platform and banking systems.
Take ownership of the infrastructure's scalability, high availability, and security.
Enhance SIP/VoIP, routing, and integration architectures.
Ensure code quality, CI/CD, automated testing, and stable deployments
Provide third-level support for critical production incidents.
Manage end-to-end implementations from design and development through testing to go-live.
Coordinate closely with external service providers and internal stakeholders.
Play an active role in architecture boards and technical decision-making processes.
Drive innovation and the continuous evolution of the platform.
Must have
Hands-on engineering experience in:
Contact center solutions, ideally Genesys
SIP, VoIP, routing, and omnichannel platforms
Strong knowledge of:
Backend development, e.g. Java and Spring Boot
API design and system integration
Database technologies, particularly Oracle
Practical experience with:
Unix/Linux systems
Web servers such as Apache and Tomcat
CI/CD pipelines and DevOps practices
Solid understanding of:
Networking and security, including TLS and encryption
High-availability and scaling architectures
Nice to have
Experience with AI-enabled cloud contact center solutions
Knowledge of working in regulated environments, ideally within banking
Experience with cloud platforms, preferably GCP
Experience with observability, monitoring, and KPI management
Languages
English: C1 Advanced
Seniority
Senior
Bucharest, Romania
Req. VR-123739
Java
BCM Industry
02/07/2026
Req. VR-123739
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