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Senior DevOps L3 Support Engineer
Successfully
Req. VR-117870
We are looking for the best people to help create the next big thing in digital banking.
Reason to join us
• We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments
• We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team
• We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training
• We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born.
• We are not just professional teams, we are also friends who have fun working together
• The team is made up of enthusiastic professionals who work in an international environment, learning new technologies as part of client`s businesses.
You will work as part of a cross-functional agile operational team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as a team activity, with a predisposition to open code, open discussion, and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. Our goal is to design and develop high-quality automation solutions to solve business problems/challenges via a combination of off-the-shelf and open-source technologies. You'll get the chance to work with experienced engineers across our enterprise with a chance to move across varying automation technologies of the future.
Responsibilities of a L3 Support Engineer into AFC Team are:
Ensure all the BAU support queries from business are handled on priority and within agreed service level agreement (SLA) and ensure all application stability issues are well taken care off;
Take responsibility for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams;
Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues;
Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls. SDLC
we use this quite extensively and ITIL terms are quite used;
Update KB Articles and Application Runbooks;
Speak Up if you think something can be improved;
Collaboration with all the other areas (e.g.BA, QA, RM, SM & PO)
we find it very important for automation;
Identify & communicate risks associated with major changes into Production
Must have
Skills and experience:
Experience applying technical solutions to improve the stability of production environments;
Understanding and working knowledge of the ITIL Service management framework (incident, problem, change management). ServiceNow is a plus;
Extensive working experience in providing L2/L3 support (preferably in a banking environment) on mission-critical (99.9% uptime) applications;
Knowledge of operating infrastructure on any public cloud as a Site Reliability Engineering (SRE)/DevOps; experience on Google Cloud Platform is a plus;
Working experience of Unix/Linux, Control-M, Tomcat, Weblogic, Oracle Databases, MS SQL, GCP, Openshift, Artifactory, Github, Bitbucket, Jira;
Analytical mindset, problem solver;
Ability to work in virtual teams;
Nice to have
N/A
Languages
Romanian: C2 Proficient,English: C2 Proficient
Seniority
Senior
Bucharest, Romania
Req. VR-117870
DevOps
BCM Industry
01/10/2025
Req. VR-117870
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