Project description

One of our clients from Capital Markets domain is looking for Calypso Senior Specialist Engineer for Level 2 support of production environments and selected non-production environments.
The role supports application stability, operational readiness, release implementation, infrastructure support, and continuous service improvement across development, testing, UAT, member testing, and production environments. The successful candidate will contribute to maintaining resilient, high-performing services while supporting change delivery throughout the application lifecycle.
The position operates within a shift-based support model aligned to UK business requirements. Participation in on-call rotations, out-of-hours support, weekend maintenance activities, and disaster recovery exercises is expected.
This role works closely with technology teams, developers, and business stakeholders to investigate issues, support releases, implement enhancements, and drive operational excellence.

Responsibilities

Key Responsibilities

Incident and Problem Management

Investigate, analyze, and resolve application incidents and problems.

Assess infrastructure-related issues and determine potential impact on applications.

Implement approved resolutions in accordance with change management procedures.

Communicate status updates to relevant business and technology stakeholders.

Document investigation progress, actions, and outcomes in ServiceNow.

Follow established incident and problem management processes.

Monitor support queues and proactive alerts.

Application Support, Maintenance, and Enhancements

Monitor application health and identify improvement opportunities.

Review and enhance monitoring and alerting capabilities.

Investigate recurring issues and contribute to long-term remediation plans.

Support implementation of application fixes and minor enhancements.

Maintain source code repositories where applicable.

Update operational documentation, runbooks, and knowledge articles.

Contribute to release planning, testing, and deployment activities.

Work within ITIL-aligned processes and organizational standards.

Develop and maintain operational metrics and reporting.

Business and Stakeholder Engagement

Collaborate effectively with business users and technology teams during investigations and service restoration activities.

Provide clear and timely communication regarding incidents, risks, and operational status.

Support cross-functional initiatives to improve service delivery.

Shift and Operational Support

Participate in rotating shift schedules, including morning, day, and night shifts based on business requirements.

Participate in on-call and out-of-hours support rotations.

Support planned maintenance, releases, and infrastructure activities outside standard business hours where required.

Contribute to disaster recovery testing and operational readiness exercises.

Project and Change Support

Support project activities and deliver assigned technical requirements.

Provide technical expertise during design, implementation, and issue resolution activities.

Serve as a subject matter expert for supported applications and associated infrastructure components.

Release and Quality Assurance Support

Review release packages and deployment plans prior to implementation.

Provide operational and production support perspectives during change assessments.

Identify risks and recommend improvements to deployment and support processes.

Skills

Must have

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Required Skills and Experience

Application Support & Operations

Experience supporting Calypso applications within a Capital Markets or Investment Banking environment, including End-of-Day (EOD), Start-of-Day (SOD), and Intraday processing.

Strong understanding of products like Repos, Bonds, Cash Products, FX, Swaps etc.

Deep understanding of the trade lifecycle, including trade capture, confirmation, settlement, reconciliation, and reporting processes and post-trade processing workflows

Experience in application support, infrastructure support, system administration, or related operational roles.

Ability to analyse production issues from both technical and business perspectives and assess downstream impacts on trading, clearing, and settlement functions.

Experience working with Front Office, Middle Office, Back Office, Operations, and Business Users in a financial markets environment.

Desirable:

Exposure to market infrastructure providers, clearing houses, custodians, or central securities depositories.

Knowledge of regulatory reporting and settlement obligations within capital markets environments.

Exposure to collateral management

Operating Systems & Infrastructure

Strong Linux/UNIX administration skills.

Knowledge of Windows directory and permissions management.

Understanding of networking fundamentals, including DNS, web servers, connectivity troubleshooting, and firewall analysis.

AWS Cloud capabilities: VPC, Route 53, ALB/NLB, EC2, Auto Scaling, Lambda, RDS, S3, EBS, EFS, IAM etc.

Databases

Strong Oracle Database and SQL skills.

PostgreSQL

Middleware & Application Platforms

Experience with Red Hat JBoss EAP or comparable application server technologies.

Experience supporting IBM MQ environments.

Automation & Scripting

Proficiency in scripting and automation using Shell scripting, Python, or similar technologies.

Monitoring & Observability

Experience with enterprise monitoring and observability tools such as:

Datadog

Similar monitoring platforms

DevOps & Delivery Tools

Experience using version control systems such as Bitbucket, Git, or equivalent.

Exposure to CI/CD and automation tools (e.g., Gitlab

Exposure to AWS or other cloud technologies

Scheduling Tools

Experience with Control-M or similar workload automation/scheduling platforms is beneficial.

Nice to have

Successful candidates will demonstrate:

Strong analytical and troubleshooting capabilities.

Attention to detail and a structured approach to problem solving.

Ability to manage multiple priorities in a dynamic operational environment.

Effective communication skills across technical and non-technical audiences.

Ability to collaborate within cross-functional and geographically distributed teams.

Commitment to continuous improvement and operational excellence.

Experience working in financial services, capital markets, or investment banking environments is advantageous.

Familiarity with financial products, post-trade systems, or market infrastructure is beneficial.

Other

Languages

English: B2 Upper Intermediate

Seniority

Senior

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