Project description

Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial and Insurance industry.
Together with the customer, we deliver top performance!

For a key client in the Insurance sector, we are seeking an experienced Senior Business Analyst to join our cross-functional Agile squads supporting a major transformation programme. This initiative is scaling a unified platform to help customers make better financial decisions—bridging general guidance and traditional personalised advice through three connected services: New Model Advice (NMA), Targeted Support, and Wealth Forecaster.

Operating on complex, large-scale initiatives (typically valued at over £1m), the Senior BA will guide propositions from ambiguous ideas through customer journeys, business processes, operating models, and regulatory compliance. You will act as a strategic bridge between business stakeholders and technical delivery teams (Product, Engineering, Architecture, and Quality Engineering), balancing time, cost, and quality to drive successful delivery.

Responsibilities

Drive propositions from initial concepts through customer journeys, business processes, operating models, capabilities, data, technology, servicing, and business readiness.

Maintain a holistic view of propositions, encompassing digital interfaces, operational processes, cohort identification, reporting, and marketing engagement.

Conduct current-state and future-state analyses across systems, processes, and customer journeys to identify impacts, dependencies, assumptions, and risks.

Translate high-level outcomes and business needs into structured epics, features, user stories, process models, and functional requirements.

Decompose requirements progressively into delivery-ready segments using journeys, business rules, scenarios, or models.

Create and maintain high-quality user stories with clear, unambiguous, and testable acceptance criteria, employing Gherkin or equivalent methods.

Support backlog refinement, prioritization, and sprint planning in collaboration with Product Owners and Delivery Leads.

Integrate conduct, customer outcomes, compliance, legal/regulatory frameworks, risk, and controls into requirements from inception to ensure viability and compliance.

Build and sustain strong relationships with stakeholders across proposition/product, operations, technology, architecture, risk, compliance, and legal domains.

Challenge and influence senior stakeholders and governance forums constructively, facilitating resolution of disagreements and decisive outcomes.

Represent business analysis in governance forums such as Business Design Authority and Business Readiness Forums.

Collaborate with architects and engineers to define functional and non-functional requirements, maintaining full traceability throughout solution design.

Skills

Must have

Hard skills:

Senior-level business analysis expertise within Life and Financial Services, emphasizing regulatory compliance, risk management, and control frameworks.

Proficient in Agile methodologies, working collaboratively with Product, Engineering, Architecture, and Quality Engineering teams throughout the project lifecycle from discovery to implementation.

Advanced capabilities in requirements gathering, process mapping, system interaction modeling, data specification, and authoring detailed user stories.

Skilled in developing business cases, performing cost-benefit analysis, evaluating strategic options, and managing complex project scopes for large-scale programs.

Soft skills:

Strong stakeholder management and persuasive communication, enabling influence across organizational levels.

Ability to challenge senior leadership constructively and facilitate consensus among diverse groups.

Core values and behaviours:

Care: Empathizes with customers and colleagues, fostering strong relationships and effective problem-solving.

Commitment: Demonstrates courage, ownership, integrity, and accountability.

Community: Promotes teamwork and builds trust across onshore and offshore teams.

Confidence: Drives innovation, maintains high standards, and balances ambition with humility.

Nice to have

Wealth Management / Advice Expertise (Optional): Experience with digital wealth platforms, robo-advice, hybrid advice models, or automated guidance tools such as targeted support, cashflow modelling, or digital financial planning tools.

Data & Analytics Insight (Optional): Ability to collaborate with marketing and data science teams on customer cohort identification, behavioral segmentation, and tracking metrics for digital web and app journeys.

Tooling Proficiency (Optional): Advanced skills in using enterprise agile tools like Jira and Confluence, as well as modern process modeling or prototyping tools such as Miro, Visio, and Figma.

Mentorship & Community Leadership (Optional): Experience contributing to a Business Analysis community of practice, onboarding junior analysts, or supporting the development of internal BA standards and templates.

Other

Languages

English: C1 Advanced

Seniority

Senior

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