Senior Business Analyst

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Abu Dhabi, United Arab Emirates

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Business Analysis

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BCM Industry

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05/12/2025

Req. VR-119570

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Project description

An onsite position for a CRM BA.
For this role, we need someone who will be directly working with the business, so the soft skills are very important.

Responsibilities
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Key Responsibilities

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Business Analysis & Requirements Gathering

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Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.

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Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.

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Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery.

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Solution Design

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Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.

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Support testing activities, including UAT planning, execution, and defect tracking.

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Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc.

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Stakeholder Communication & Documentation

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Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.

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Act as the key liaison between technical teams, vendors, and business units.

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Deliver user training, demo sessions, and support adoption initiatives across the organization.

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Data Management & Governance

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Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.

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Lead or support data migration, cleansing, and transformation activities within Dynamics 365.

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Continuous Improvement & Innovation

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Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.

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Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.

Skills

Must have

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Bachelor's degree in business administration, Information Systems, or a related field.

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3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.

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Deep understanding of CRM processes including opportunity tracking, and custom workfloes

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Proven experience documenting requirements and delivering enterprise CRM solutions.

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Familiarity with Microsoft and Azure ecosystem.

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Strong analytical, problem-solving, and stakeholder management skills.

Nice to have

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Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant.

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Excellent communication skills and ability to bridge business and technical teams.

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Abu Dhabi, United Arab Emirates

Req. VR-119570

Business Analysis

BCM Industry

05/12/2025

Req. VR-119570

Apply for Senior Business Analyst in Abu Dhabi

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