Salesforce Service Cloud Architect

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Bengaluru, India

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Solution/Integration Architecture

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Cross Industry Solutions

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24/12/2025

Req. VR-119958

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Project description

Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance from the HPE Salesforce Service Cloud instance

Responsibilities
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Key Responsibilities

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Design end-to-end Service Cloud architecture (Case Management, Omni-Channel, CTI, Knowledge, Entitlements).

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Define integration patterns with enterprise systems (SAP, SFDC boundary apps, APIs, middleware).

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Drive solution design for complex customer service workflows and data models.

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Ensure security, performance, scalability, and compliance standards are met.

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Guide development teams and review technical designs and implementations.

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Act as the technical liaison with business, IT, and external vendors.

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Support solution sizing, estimations, and technical governance.

Skills

Must have

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Required Skills & Experience

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7+ years of Salesforce experience with strong Service Cloud focus.

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Deep expertise in Service Cloud features, data modelling, and platform limits.

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Strong experience with integrations (REST/SOAP APIs, middleware).

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Solid understanding of Salesforce security, sharing, and performance tuning.

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Experience in large enterprise or multi-system landscapes.

Nice to have

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Salesforce Architect / Service Cloud certifications preferred.

Other
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Languages

English: C1 Advanced

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Seniority

Lead

Bengaluru, India

Req. VR-119958

Solution/Integration Architecture

Cross Industry Solutions

24/12/2025

Req. VR-119958

Apply for Salesforce Service Cloud Architect in Bengaluru

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