Project description

LUXOFT is one of the major software services companies worldwide. We deliver professional software services in multiple business verticals such as finance, automotive, and digital transformation. Supporting large vehicle manufacturers in the area of development, production, and aftersales is LUXOFT's ambition. The software inside a vehicle was traditionally expected to be a very controlled and self-contained environment. Equipping cars with perception and machine intelligence changes a lot in the overall picture of the vehicle manufacturer. LUXOFT's goal is to empower our customers, with deep domain knowledge and smart solutions, to develop cars of the future. Great mechanical engineering is not the only criteria anymore for delivering the best cars in the world. Using state-of-the-art software technologies is key to provide the requested user experience.

We are seeking a highly organized and proactive Problem Manager to join our team in the automotive project. The Problem Manager will be responsible for managing the execution of the Problem Resolution Management (PRM) process, ensuring timely and effective resolution of problems in compliance with defined Service Level Agreements (SLAs). This role is critical in maintaining system reliability and supporting continuous improvement across automotive software and hardware platforms.

Responsibilities

Lead and coordinate all activities related to the ASPICE-compliant Problem Resolution Management process.

Develop and maintain the Problem Resolution Management Plan in alignment with project and customer requirements.

Establish and manage the Problem Log, ensuring accurate documentation and traceability of all identified problems.

Collaborate with cross-functional teams (engineering, testing, quality assurance, and customer support) to investigate root causes and implement corrective actions.

Monitor and report on problem resolution progress, ensuring adherence to SLAs and escalation procedures.

Facilitate problem review meetings and ensure lessons learned are captured and shared.

Support internal and external ASPICE assessments, audits, and compliance activities related to problem management.

Monitor problem trends and drive preventive actions and process improvements.

Provide metrics to management regarding project health, defects, and issues

Skills

Must have

Proven experience in problem management within the automotive or embedded systems domain.

Strong understanding of software development lifecycle, and hardware-software integration.

Familiarity with ISO 26262, ASPICE, and other automotive standards.

Excellent organizational and communication skills, able to communicate with a customer stakeholders, management and a team

Analytical mindset, skilled in root cause analysis and structured problem-solving techniques.

Attention to detail, ensures accuracy and completeness in documentation and tracking.

Resilience and adaptability, thrives in dynamic environments and can manage multiple priorities under pressure.

Experience with tools such as JIRA, Confluence, ALM/Octane or equivalent problem tracking systems.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Fluent in English; German language skills are a plus

Nice to have

Bachelor's or Master’s degree in Engineering, Computer Science, or a related field

Experience working with OEMs or Tier-1 suppliers

Certification in ITIL or similar service management frameworks

Experience with scripting languages, especially Python

Other

Languages

English: B2 Upper Intermediate

Seniority

Regular

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Remote Egypt, Egypt

Req. VR-118436

Problem Management

Automotive Industry

13/11/2025

Req. VR-118436

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