Project description

The ideal candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities

Triage & Incident Ownership

Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.

Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.

Maintain accurate, real-time incident timelines and post-incident documentation.

Troubleshooting & Restoration

Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.

Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.

Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.

Application development/enhancement

Developing features, enhancements, and bug fixes

Cross-Team Collaboration

Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.

Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.

Facilitate postmortems and continuous improvement actions.

Platform & Application Stack Awareness

Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.

Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.

Service Quality & Process Excellence

Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.

Identify monitoring gaps and opportunities to improve observability.

Skills

Must have

C# and .NET Core: Expertise in C# and .NET Core, with demonstrated experience developing enterprise systems and working with relational and NoSQL databases, including MySQL and Microsoft SQL Server.

Python: Strong knowledge of Python and experience with Python frameworks.

Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.

AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.

Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.

Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.

Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.

Version control: Knowledge of Git.

Candidate should be trainable, flexible to learn and have a zeal / curiosity of “what/why/how

Nice to have

Experience with Django, Flask, or FastAPI.

Experience with Amazon Neptune.

Experience with Java.

Exceptional triage and situational analysis skills for production support.

Effective verbal and written communication skills.

Airline domain knowledge is a plus.

Other

Languages

English: C1 Advanced

Seniority

Senior

Related jobs

View all vacancies

.Net Core + SRE

C#/VB.NET

United States of America

Remote United States

Senior .Net developer with Azure DevOps and Databricks

C#/VB.NET

Poland

Krakow

.Net Developer

C#/VB.NET

India

Pune

Remote Mexico, Mexico

Req. VR-125512

C#/VB.NET

Cross Industry Solutions

13/10/2026

Req. VR-125512

Apply for .Net Core Developer in Remote Mexico

*Indicates a required field

First name

Last name

Your country

Your City

Phone

Specialization

Attach your resume (max file size 1MB; allowed extensions: doc, txt, pdf, docx) Upload resume

Number of years of experience in the specialization you are applying for

What are your monthly gross salary expectations?

Read Explanatory Notes

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.

Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.

We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.

With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.

Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.

Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.

By clicking the Agree and Send button, you consent that Luxoft Holding Inc. can process your provided personal data for the purpose of processing your application to establish a potential employment, internship or relocation with Luxoft Holding Inc., a relevant affiliate of the Luxoft Group or Luxoft Group’s clients, as applicable. You consent to the retention of your personal data, with the purpose of contacting you for potential future employment opportunities. If you refer a friend, we will process your provided personal data of you and your referral to award you with a bonus for such recommendation. You can withdraw your consent at any time with effect for the future. Before you consent, please click on „Read these Explanatory Notes“ and view our Privacy Notice (e.g. for your data subject rights).

Note: Our system automatically converts each CV into our standardized format, enabling our HR teams to process applications more efficiently.

I consent that Luxoft Holding Inc. and the affiliates of the Luxoft Group can process my personal data for the purpose of sending me regular emails with information about Luxoft as an employer including job vacancies and (ii) marketing communications with information about recruitment-related events, organized webinars, conferences, as well as the Logeek Magazine and other similar publications. I can withdraw my consent at any time with effect for the future. These communications are personalised to my interests in accordance with our Privacy Notice.

Related Jobs

All jobs