Murex Technical Support Engineer

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Bengaluru, India

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Murex ECM

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BCM Industry

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10/09/2025

Req. VR-117324

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Project description

This is a requirement for a Tech Support Engineer to strengthen the Murex support team within a leading Australian bank. The role involves providing end-to-end technical support, incident management, and environment maintenance for critical Murex applications. You will work closely with cross-functional teams to ensure high availability, stability, and performance of Murex and related financial systems.

Responsibilities
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Provide Level 2/3 technical support for Murex applications, ensuring timely resolution of incidents and service requests.

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Monitor application performance, carry out log analysis, and troubleshoot issues across environments.

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Coordinate with infrastructure, middleware, and database teams to resolve system-level issues.

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Support deployment, patching, and environment upgrades, ensuring minimal downtime.

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Contribute to root-cause analysis and implement permanent fixes to prevent recurrence.

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Participate in change, release, and DR activities for Murex platforms.

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Develop scripts and automation solutions to streamline monitoring and support activities.

Skills

Must have

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8-10 years of IT experience, with at least 4-5 years in application support for Murex or other mission-critical trading/risk systems.

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Strong technical skills in Python, Java, PostgreSQL, and Cloud (AWS/Azure).

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Solid understanding of Unix/Linux environments, shell scripting, and middleware components.

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Experience managing incidents in high-pressure environments with tight SLAs.

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Excellent communication and stakeholder engagement skills.

Nice to have

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Knowledge of Murex infrastructure architecture and environment management.

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Exposure to CI/CD pipelines, automation frameworks, and DevOps practices.

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Understanding of capital markets products (FX, IRD, Commodities).

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Familiarity with ITIL processes (incident, problem, and change management).

Other
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Languages

English: B2 Upper Intermediate

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Seniority

Senior

Bengaluru, India

Req. VR-117324

Murex ECM

BCM Industry

10/09/2025

Req. VR-117324

Apply for Murex Technical Support Engineer in Bengaluru

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