Murex Ops BA

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Remote Mexico, Mexico

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Murex Others

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BCM Industry

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07/07/2026

Req. VR-123909

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Project description

Luxoft Financial Services has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us

Responsibilities
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Assess and document current-state production support, incident management, problem management, and KTLO (Keep The Lights On) processes across the Murex landscape.

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Analyze support workflows, ticket trends, service levels, operational controls, and handoff points to identify inefficiencies and improvement opportunities.

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Facilitate workshops with support teams, operations, business users, and technology stakeholders to gather requirements and understand operational pain points.

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Define and document target-state support processes, support models, escalation paths, SLAs, and build-to-run transition requirements.

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Evaluate alignment of support processes with ITSM best practices and recommend improvements to service delivery, governance, and operational resilience.

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Support the development of operational KPIs, reporting frameworks, and continuous improvement recommendations for Murex support and sustainment functions.

Skills

Must have

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6-9 years overall relevant experience as a Business Analyst, Operations Analyst, or Support Analyst within Murex

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Strong understanding of production support, incident management, problem management, change management, and IT service management processes.

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Knowledge of Murex operational workflows, production environments, batch processing, interfaces, and day-to-day support activities.

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Experience analyzing ticket volumes, service metrics, support processes, and operational performance data.

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Ability to document support workflows, operational procedures, process maps, and service management requirements.

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Strong stakeholder management, workshop facilitation, communication, and documentation skills.

Nice to have

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Experience with ITIL or ITSM frameworks and tools such as ServiceNow, Jira Service Management, or similar platforms.

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Exposure to Murex KTLO, release management, environment management, and production readiness activities.

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Familiarity with support governance, SLA/KPI management, and vendor-managed service models.

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Understanding of capital markets operations, trade lifecycle support, reconciliations, market data, and post-trade processing

Other
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Languages

English: C2 Proficient

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Seniority

Senior

Remote Mexico, Mexico

Req. VR-123909

Murex Others

BCM Industry

07/07/2026

Req. VR-123909

Apply for Murex Ops BA in Remote Mexico

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