Project description

We are looking for a Microsoft Power Platform Technical Support Specialist to provide L2 support for Power Platform environments and solutions. This role is responsible for troubleshooting incidents, managing service requests, monitoring platform health, and supporting governance, security, and administration activities across Power Apps, Power Automate, Dataverse, and related Microsoft technologies.

Responsibilities

Provide Tier 1/Tier 2 support for incidents, service requests, and platform health issues

Monitor platform operations using dashboards and alerts

Respond to user queries on app errors, environment issues, licensing, governance compliance, and more

Execute SOPs for environment provisioning, app certifications, connector approvals, and more

Escalate complex or non-standard issues to the Technical Experts or Tech Lead or to Microsoft

Maintain documentation of known issues, troubleshooting steps, and solutions

Update and manage ServiceNow Request Catalog items and their workflows

Support adoption by enabling users through documentation, FAQs, and guidance

Skills

Must have

3-5 years of experience in technical support, platform administration, or IT operations

Familiarity with Power Platform fundamentals (Power Apps, Power Automate, Dataverse)

Experience using ITSM tools like ServiceNow, Jira, or equivalent

Strong communication skills and empathy for end users

Ability to follow processes and SOPs with consistency

Logical thinking and troubleshooting ability

Time management and task prioritization

Attention to detail and strong documentation habits

Willingness to escalate and collaborate with more senior team members

ITSM & Support Tools: ServiceNow (or equivalent), Microsoft Teams, Outlook, Excel

Microsoft 365: (Graph, Outlook, Teams, SharePoint, OneDrive, Excel integration)

Dynamics 365: Exposure to D365 applications and their integration with Power Platform

Troubleshooting and Support Skills (Diagnosing issues in app/flow performance, Error code analysis and root cause identification, Using diagnostic tools and logs, Browser developer tools, Network tracing)

Power Platform Administration: Power Platform administration expertise, Power Platform governance, Power Platform security and compliance, Power Platform licensing and capacity management, Power Platform change management, Azure fundamentals, Entra ID fundamentals including SPN, Teams fundamentals, SharePoint fundamentals, MFA fundamentals, Networking fundamentals (TCP/IP basics, DNS, VPNs)

Power Platform Components: Power Apps, Power Automate, Dataverse, AI Builder, Copilot Studio, Power Pages, Power BI, Connectors, Gateways

Power Platform Admin Tools: XrmToolBox, Center of Excellence (CoE) Toolkit, PowerShell modules for Power Platform

AI & Intelligent Automation: Microsoft 365 Copilot, Power Apps and Power Automate Copilots

ALM & DevOps: Azure DevOps, GitHub Actions

Monitoring & Analytics: Power BI, Power Apps Monitor, Azure Monitor, Application Insights

Data, Integration Languages, Protocols: Data modelling, SQL, DAX, Power Query, Power FX, Workflow Definition Language, PowerShell, FetchXML, Odata, JSON, REST, FTP, HTTP(S), OAuth

Task Management & Work Tracking: Azure Boards, Microsoft Planner

Nice to have

Programming Exposure: TypeScript, JavaScript, C#

PL-900: Power Platform Fundamentals

PL-100: Power Platform App Maker

PL-200: Power Platform Functional Consultant

PL-400: Power Platform Developer

AZ-900: Azure Fundamentals (for broader context)

Other

Languages

English: C1 Advanced

Seniority

Regular

Related jobs

View all vacancies

Production Support Engineer

Technical Support (SL2)

Malaysia

Kuala Lumpur

DataOps Consultant, Lakehouse Support

Technical Support (SL2)

United Arab Emirates

Abu Dhabi

Information Security Support Engineer

Technical Support (SL2)

Poland

Warsaw

Remote India, India

Req. VR-123952

Technical Support (SL2)

Cross Industry Solutions

08/07/2026

Req. VR-123952

Apply for Microsoft Power Platform Tech Support Specialist in Remote India

*Indicates a required field

First name

Last name

Your country

Your City

Phone

Specialization

Attach your resume (max file size 1MB; allowed extensions: doc, txt, pdf, docx) Upload resume

Number of years of experience in the specialization you are applying for

What are your monthly gross salary expectations?

Read Explanatory Notes

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.

Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.

We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.

With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.

Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.

Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.

By clicking the Agree and Send button, you consent that Luxoft Holding Inc. can process your provided personal data for the purpose of processing your application to establish a potential employment, internship or relocation with Luxoft Holding Inc., a relevant affiliate of the Luxoft Group or Luxoft Group’s clients, as applicable. You consent to the retention of your personal data, with the purpose of contacting you for potential future employment opportunities. If you refer a friend, we will process your provided personal data of you and your referral to award you with a bonus for such recommendation. You can withdraw your consent at any time with effect for the future. Before you consent, please click on „Read these Explanatory Notes“ and view our Privacy Notice (e.g. for your data subject rights).

Note: Our system automatically converts each CV into our standardized format, enabling our HR teams to process applications more efficiently.

I consent that Luxoft Holding Inc. and the affiliates of the Luxoft Group can process my personal data for the purpose of sending me regular emails with information about Luxoft as an employer including job vacancies and (ii) marketing communications with information about recruitment-related events, organized webinars, conferences, as well as the Logeek Magazine and other similar publications. I can withdraw my consent at any time with effect for the future. These communications are personalised to my interests in accordance with our Privacy Notice.

Related Jobs

All jobs

MENU

Microsoft Power Platform Tech Support Specialist

Project description

Responsibilities

Skills

Other

Related jobs

Production Support Engineer

DataOps Consultant, Lakehouse Support

Information Security Support Engineer