L3 Technical Support Engineer

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Gurugram, India

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Technical Support (SL3)

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BCM Industry

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21/08/2025

Req. VR-116925

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Project description

We are seeking a highly skilled and experienced L3 Support Developer to join our team. You should have a strong background in software development and production support, with a focus on .NET or Java technologies. This role requires excellent problem-solving abilities, communication skills, and a proactive approach to incident and issue resolution in a high-availability environment.

Responsibilities
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Provide Level 3 support for production systems, ensuring timely resolution of incidents and service requests.

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Collaborate with development and operations teams to troubleshoot and resolve complex technical issues.

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Apply ITIL practices in managing support workflows and documentation.

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Optimize and write complex SQL queries for data analysis and issue resolution.

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Contribute to API development and integration tasks as needed.

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Utilize AWS cloud services for monitoring, deployment, and troubleshooting.

Skills

Must have

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Minimum 8 years of experience in software development and production support.

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Proficiency in either .NET or Java.

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Strong SQL skills, including query writing and performance optimization.

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Excellent communication and analytical skills.

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Familiarity with ITIL processes and best practices.

Nice to have

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N/A

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Gurugram, India

Req. VR-116925

Technical Support (SL3)

BCM Industry

21/08/2025

Req. VR-116925

Apply for L3 Technical Support Engineer in Gurugram

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