L2 Support Engineer

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Zurich, Switzerland

specialization icon

DevOps

lob icon

BCM Industry

date icon

14/11/2025

Req. VR-118804

Apply
Project description

Our client is a global technology change and delivery organization comprising nearly 500 individuals located in Switzerland, Poland, Singapore and India. Providing global records and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions.

Responsibilities
bullet icon

Identify, troubleshoot, and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders.

bullet icon

Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis using ITIL Change, Incident and Problem management processes.

bullet icon

Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.

bullet icon

Batch Job and Application Access Administration (scheduling, execution, monitoring, and reporting)

bullet icon

Build and manage CI/CD pipelines to deploy cloud native applications and services

bullet icon

Administer and manage the overall cloud infrastructure and services

bullet icon

Lead initiatives for process optimization and implement automation tools and frameworks to streamline routine improvements in incident management, maintenance tasks, service delivery, and system performance.

bullet icon

Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes

bullet icon

Collaborate with Business, Risk, Governance, software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement by measuring, tracking, and improving production SLO/SLA's/KPI's

bullet icon

Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.

bullet icon

Support audit requests in a timely fashion providing needed documentation and evidence.

bullet icon

Plan and implement certificate creation/renewals as needed.

bullet icon

Works with team members to brainstorm on ways to improve processes, deployments, and tools. Works with the team to develop best practices

bullet icon

Creates and maintains documentation for the process and tools used by the team

Skills

Must have

bullet icon

Understanding of ITIL & ITSM framework

bullet icon

Proficient scripting skills UNIX Shell, PERL, Python, PowerShell, and SQL.

bullet icon

Good knowledge in SQL

bullet icon

to run queries and data extracts from databases.

bullet icon

Experience in Azure Cloud platform.

bullet icon

Experience in GITHUB and overall GITOPS Principles for version control

bullet icon

Experience with Roll Based Access Control (RBAC)

Nice to have

bullet icon

Experience in Agile Framework

Other
seniority icon

Languages

English: C2 Proficient

seniority icon

Seniority

Senior

Zurich, Switzerland

Req. VR-118804

DevOps

BCM Industry

14/11/2025

Req. VR-118804

Apply for L2 Support Engineer in Zurich

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.