L1 IT Support Agent India

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Bengaluru, India

specialization icon

Technical Support (SL1)

lob icon

BCM Industry

date icon

28/08/2025

Req. VR-116921

Apply
Project description

About the client: Our esteemed client is a leading financial institution with a strong presence in the EMEA (Europe, Middle East, and Africa) region. They are renowned for their commitment to excellence and innovation in providing financial services to individuals and businesses alike.


About the project: We are seeking skilled and passionate L1 IT support engineers to join a newly established team dedicated to providing exceptional IT support for our client. The primary objective of this team is to deliver high-quality service to client employees by promptly addressing and directing IT incidents received through various communication channels, such as phone, chat, email, and ticket systems.

This dynamic team, comprising 15 individuals, will operate within the hours of 6:00 am to 7:00 pm UK time, Monday through Friday, ensuring comprehensive coverage for our client's workforce. Additionally, the team will offer minimal coverage during weekends, from 7:30 am to 4:00 pm UK time.

Luxoft team operates in WFH mode mainly.
Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software testing, business analysis, Agile and more, which are accessible to Luxoft employees for free.

Responsibilities
bullet icon

Answering user calls, cases and emails, trying to identify the root cause of an issue, conducting first level of troubleshooting, thus general IT practices awareness is highly appreciated

bullet icon

Monitoring ticket system for new incidents

bullet icon

Direct incident resolution using knowledge base

bullet icon

Route issues to responsible teams for resolution

bullet icon

Work closely with other IT support teams to ensure timely incident resolution

bullet icon

Communicate to users to set their expectations and ensure CSAT is met

bullet icon

Luxoft team operates in WFH mode mainly.

Skills

Must have

bullet icon

Experience in Customer Support

bullet icon

Previous experience in support services or system administration, experience dealing with a high volume of incoming calls, stress resilience skills.

bullet icon

Proficiency in English: Exceptional English communication skills, both written and verbal, are essential for effectively engaging with clients and providing clear and concise support.

bullet icon

Customer Handling Skills: Strong interpersonal skills and a customer-centric approach are paramount for effectively resolving IT incidents and delivering a positive support experience to our clients. Candidates should demonstrate the ability to empathize with users, actively listen to their concerns, and provide timely and courteous assistance.

bullet icon

Logical Approach to Technical Problem-Solving: The ability to approach technical issues systematically and logically is crucial for efficiently diagnosing and resolving IT incidents. Candidates should demonstrate strong analytical skills, attention to detail, and the capability to troubleshoot complex problems effectively.

bullet icon

Familiarity with Call Logging and Ticket Management: Understanding of call logging procedures and familiarity with ticket triage and escalation processes is required. Candidates should be able to prioritize and escalate tickets based on urgency and severity, ensuring timely resolution of issues.

bullet icon

Understanding of Quality Data in Ticket Logging: Knowledge of what constitutes quality data in logged tickets is essential. Candidates should be able to ensure accuracy, completeness, and relevance in ticket documentation to facilitate effective problem resolution and reporting.

Nice to have

bullet icon

Active Directory,

bullet icon

VMWare,

bullet icon

vSphere,

bullet icon

Horizon Client,

bullet icon

ServiceNow

Other
seniority icon

Languages

English: C2 Proficient

seniority icon

Seniority

Regular

Bengaluru, India

Req. VR-116921

Technical Support (SL1)

BCM Industry

28/08/2025

Req. VR-116921

Apply for L1 IT Support Agent India in Bengaluru

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.