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IT Systems Management Analyst

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Remote United States, United States of America

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IT Infrastructure Engineering

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Cross Industry Solutions

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09/10/2026

Req. VR-125485

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Project description

Join Our Team: Innovating Health Care with Cutting-Edge Technology

We are looking for an Associate Systems Management Analyst to support mission-critical enterprise Mainframe operations. The role focuses on high-volume batch processing, workload automation, system monitoring, and maintaining operational stability across multiple LPARs. The position requires hands-on experience with Mainframe technologies, including CICS, DB2, and Workload Automation, within a large-scale enterprise environment.

Night Shift Position SUN-MON-TUE and every 3rd week one extra day, either SAT or WED
40h a week / 10 h per day

Responsibilities
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Monitor and support enterprise Mainframe environments across multiple LPARs.

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Manage high-volume batch operations supporting approximately 15 million requests monthly.

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Monitor system performance and ensure compliance with hourly SLAs.

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Execute workload automation requests and support Mainframe maintenance activities.

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Troubleshoot operational issues and proactively escalate potential SLA violations.

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Support incident and change management processes.

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Coordinate with application teams to ensure operational stability and timely batch execution.

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Utilize enterprise-approved AI tools to improve operational efficiency and automate routine tasks.

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Follow Data Center security protocols and support onsite vendor access requirements.

Skills

Must have

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Mandatory Skills:

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Mainframe Operations

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LPAR

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Workload Automation

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Mainframe Batch Processing

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CICS

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DB2

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Mainframe Maintenance

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SLA Monitoring

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Incident Management

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Mandatory Skills Description

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2+ years of experience supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree. Minimum 2+ years of experience supporting workload automation requests across multiple application teams and Mainframe maintenance activities. At least 1+ year of hands-on technical experience with CICS, DB2, and Mainframe infrastructure. Strong understanding of batch processing, system monitoring, SLA management, incident escalation, and operational procedures. Ability to work collaboratively in a mission-critical enterprise environment and comply with Data Center security requirements.

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3+ years of experience with ServiceNow for incident and change management and Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA

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Bachelor's degree in Computer Science, Information Technology, or a related field. ITSM certification or equivalent experience. Familiarity with AI-assisted operational tools, automation, and continuous improvement practices within Mainframe environments.

Nice to have

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Exceptional communication skills.

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Ability to deliver exceptional customer service with a positive attitude.

Other
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Languages

English: C1 Advanced

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Seniority

Junior

Remote United States, United States of America

Req. VR-125485

IT Infrastructure Engineering

Cross Industry Solutions

09/10/2026

Req. VR-125485

Apply for IT Systems Management Analyst in Remote United States

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