IT Support Engineer

Apply
Apply

Share

successfully icon

Successfully

The vacancy has been successfully added to favorites

location icon

Cairo, Egypt

specialization icon

IT - Other

date icon

08/10/2025

Req. VR-116280

Apply
Project description

We are seeking a skilled IT Helpdesk Support Specialist to provide technical assistance to our employees and ensure smooth IT operations. The ideal candidate will have experience troubleshooting Windows, macOS, and Linux systems, along with basic networking knowledge. You will be the first point of contact for resolving hardware, software, and connectivity issues, ensuring minimal downtime and excellent user satisfaction.

Responsibilities
bullet icon

rovide first-level technical support via email, chat, or in-person.

bullet icon

Troubleshoot and resolve issues related to Windows, macOS, and Linux operating systems.

bullet icon

Assist with user account management (Active Directory, LDAP, Microsoft 365).

bullet icon

Diagnose and resolve basic network issues (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

bullet icon

Install, configure, and maintain software and hardware (printers, peripherals, workstations).

bullet icon

Guide users through step-by-step solutions and document resolutions in the ticketing system.

bullet icon

Escalate complex issues to higher-level IT teams when necessary.

bullet icon

Assist with IT asset management (inventory tracking, software licenses).

bullet icon

Follow IT security best practices and enforce company policies.

Skills

Must have

bullet icon

Technical Proficiency:

bullet icon

Strong knowledge of Windows (10/11, Server), macOS, and Linux (Ubuntu).

bullet icon

Basic understanding of networking concepts (LAN/WAN, firewalls, troubleshooting connectivity).

bullet icon

Familiarity with remote support tools (TeamViewer, RDP, SSH).

bullet icon

Experience with Microsoft 365, Active Directory, and helpdesk ticketing systems.

bullet icon

Soft Skills:

bullet icon

Excellent communication and customer service skills.

bullet icon

Ability to explain technical concepts to non-technical users.

bullet icon

Strong problem-solving and multitasking abilities.

bullet icon

Education & Experience:

bullet icon

1+ years of experience in IT helpdesk or technical support roles.

bullet icon

Relevant certifications (e.g., CompTIA A+, Microsoft MD-100, ITIL, Network+) are a plus.

Nice to have

bullet icon

Experience with MDM solutions (Intune, Jamf, etc.).

bullet icon

Basic scripting knowledge (PowerShell, Bash).

bullet icon

Understanding of cybersecurity best practices.

Other
seniority icon

Languages

English: B1 Intermediate,Arabic: C2 Proficient

seniority icon

Seniority

Regular

Cairo, Egypt

Req. VR-116280

IT - Other

08/10/2025

Req. VR-116280

Apply for IT Support Engineer in Cairo

*Indicates a required field

Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.


Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.


We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.


With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.


Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your consent(s) will not affect the lawfulness of processing before its withdrawal. For any request in this context, please e-mail us at: DPO@luxoft.com.


Before uploading CV or any other information to this website, to learn more about your obligations and restrictions arising from the use of this website, please read our Terms of Use.