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IT Helpdesk Engineer
Successfully
Req. VR-121272
As a support engineer, you will be first point of user engagement, providing thoughtful day-to-day comprehensive technical support to users from initial challenge through resolution. This will include talking the user through account set up, to troubleshooting and resolving all technical issues. In this role, you will provide your insight and execution to drive the optimal user experience by phone call, email and remote assistance.
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Installs, configures, and upgrades computer hardware and software.
Provides end-user software troubleshooting and support.
Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides troubleshooting and support.
Provides phone and help-desk support for local and off-site users.
Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
Must have
Windows server/AD/DHCP administration (accounting, policy handling, etc...)
Windows workstation admin (OS install, security patches, etc...)
Application software development install / maintain
Networking knowledge & troubleshooting + network related services ( proxy, DNS, WSUS)
Troubleshooting hardware problems
Excellent troubleshooting skills in complex software and hardware problems
Knowledge of structured cabling systems, able to design SCS fit out.
Non-technical skills
English language at least medium level
Ability to meet deadlines, manage multiple priorities and handle sensitive and pressured situations
Strong verbal and personal communication skills
Accuracy and Attention to details
Problem analysis, use of judgment and ability to solve problems efficiently
Verbal communication skills
Tolerant and flexible to different situations
Nice to have
VDI environment administration
Basic scripting knowledge
Basic Linux admin ( OS install, basic config )
Familiar with hardware tools like servers, printers, VoIP, UPS, networking and telecommunications devices
Languages
Ukrainian: C2 Proficient,English: A1 Beginner
Seniority
Regular
Kyiv, Ukraine
Req. VR-121272
Help Desk Support
02/03/2026
Req. VR-121272
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