IT Help Desk

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San Antonio, US, United States of America

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Help Desk Support

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HLS & Consumer industry

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10/09/2025

Req. VR-117415

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Project description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities
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Image and deploy hardware/software for new hires and acquisitions.

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Recover and re-image existing hardware for re-deployment.

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Follow all escalation procedures according to service level agreement

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Use remote control tool to assist end users when needed

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Provide an accurate record of each call in incident management tracking tool

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Anticipate customer needs and proactively identifies solutions

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Plan, prioritize, organize and complete work to meet established objectives

Skills

Must have

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ITIL

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Service Desk, ITSM

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Hardware Deploy and Maintenance

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Troubleshoot

Nice to have

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Communication skills with non IT People

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Ability to work autonomously.

Other
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Languages

English: C1 Advanced

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Seniority

Regular

San Antonio, US, United States of America

Req. VR-117415

Help Desk Support

HLS & Consumer industry

10/09/2025

Req. VR-117415

Apply for IT Help Desk in San Antonio, US

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