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Dormakaba Access Control Analyst
Successfully
Req. VR-123040
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Assist in the configuration, administration, and support of the dormakaba access control
Support integrations between dormakaba and enterprise applications (HCM systems, IAM systems, Workday, Active Directory)
Collaborate with security, facilities, HR, and IT teams to understand access requirements and translate them into system configurations
Monitor interface schedules and troubleshoot failures
Support audits by generating access logs, reports, and documentation
Ensure access controls align with security and compliance standards
Document technical configurations, SOPs, workflows, and user guides
Participate in change control, testing, and production migrations
Support system upgrades, patches, and validation testing
Stay updated on dormakaba platform features and contribute to continuous improvement initiatives
Change Control process of requests through migration to Production tenants
Assist with resolution of issues, tracks issues and provides updates to peers, leadership and clients with increasing independence as proficiency grows.
Supports any application upgrades, maintenance, security, access
Monitoring interface errors
Monitor integration schedules to ensure not failures or issues
Monitor ServiceNow queue for urgent requests and ticket assignments
Work directly with Client & Informatics to document requirements & expected results
Ability to write queries, reports and work with dashboards to support end user need
Must have
3+ years of experience supporting dormakaba access control or physical security systems
understanding of physical access control systems (PACS) and identity/access management concepts
Experience with user provisioning, access levels, badge management, and audit support
Exposure to system integrations, databases, or reporting related to security systems
Proven solid analytical and problem-solving skills
Proven excellent communication and collaboration abilities
Willingness to learn and grow in a dynamic security systems environment
ready to work in US business hour
Nice to have
Experience with access reporting and dashboard tools preferred
Exposure to Workday Prism Analytics
Knowledge of data security domains and Workday business process frameworks
Ability to run and interpret SQL queries for troubleshooting and validation
Exposure to integration with HR systems, IAM tools, or building management systems
Knowledge of access control compliance, audits, and regulatory requirements
Exposure to SQL or reporting tools for access and audit data
Academic project or internship experience in Technology, Security Systems, or Healthcare
Experience in healthcare, corporate security, or regulated environments
Languages
English: C1 Advanced
Seniority
Regular
Mumbai, India
Req. VR-123040
Business Analysis
Cross Industry Solutions
22/05/2026
Req. VR-123040
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