Delivery Services Manager

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Wroclaw, Poland

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Delivery Project Management

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BCM Industry

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26/03/2026

Req. VR-121752

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Project description

We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization with people management, recruitment, delivery tracking, and developing relationships with clients. We are looking for strong people person and strong client engagement skills, with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles. There are no direct technical/delivery projects involved with this role.

Responsibilities
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You will drive delivery, quality, and productivity in global delivery teams for the global Swiss bank, actively supporting new business growth.

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Identifying customer needs and overseeing service delivery within the business context

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Recruitment process initiation and driving. Hiring pipeline tracking and regular reporting. Focus on Client satisfaction while managing Client expectations.

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Liaise with project teams up to 50 people, and internal/external stakeholders, with the possibility of further growth

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Leadership with the overall responsibility for the teams motivation, assisting in resource planning, procedures, coaching and team/project performance

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Providing daily operational support to the team, covering staff queries, feedback, and assistance, and implementing actions to achieve business/personal goals

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Ensuring sharing of best practices/business domain knowledge/exploiting synergies between teams, whole team Risk Management (staff, project), attrition control

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Working closely with Luxoft Customer Success Manager to achieve project's business goals

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Monitoring and measuring the mood of team members and ensuring effective support

Skills

Must have

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Previous experience working as a Project/Service Manager, Resource Manager, or in a similar role related to staff and client management (5+ years)

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People Management and recruitment experience, proven record of sustaining a team size of 40+ FTE in an outsourcing / offshore setup in a global corporate environment

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Ability to efficiently and effectively communicate with team members, customer representatives, and senior management

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Pro-activeness, responsiveness, communicative, willingness to learn and grow professionally. Strong soft skills

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Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated

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Understanding of SDLC

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Hands-on Vendor / Client management experience

Nice to have

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Experience in working in finance, banking, or telecom is highly desirable

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AI literacy, prompt engineering, habit of using corporate AI tools (i.e., Copilots) while maintaining Ethical AI guardrails

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ITIL certificate

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Luxoft Benefits*
  • Relocation options **
  • Experience in an international environment
  • Cross-cultural experience
  • Feedback culture
  • Regular appraisals
  • Annual holiday - 20 or 26 days. The duration of the leave depends on the overall seniority
  • Occasional leave - 1 or 2 days/ depending on the circumstances
  • Child care leave - 2 days or 16 hours per year
  • Absence due to force majeure - 2 days or 16 hours per year
  • Maternity Leave - 20 weeks
  • Parental Leave - 41 weeks
  • Paternity Leave - 14 days
  • Expert-led tech courses covering basic to advanced topics
  • Internal instructor-led soft skills courses
  • Comprehensive in-house self-learning resources for both soft and hard skills
  • Access to external self-learning libraries like ProQuest eBook and Udemy for Business
  • Cloud Programs: MS Cloud Academy, AWS Partner Academy, Google Cloud Academy
  • Custom Learning Programs: upskilling, reskilling, technical mentorship
  • Leadership Programs for Managers
  • Multisport card
  • Possibility to order Multisport card at the corporate rate for family members
  • LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
  • One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
  • Preferential banking offer
  • Preferential car leasing offer
  • Cafeteria program discounts for shops, cinema tickets, holiday offers
  • Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support
  • Private Healthcare Insurance with unlimited access to specialists
  • Full dental support
  • Travel Insurance
  • Possibility to add private healthcare coverage for family members at the corporate rate
  • Life insurance at the corporate rate for employees and family members, including payment of the basic package for the employee by the employer
  • Reimbursement for corrective glasses
  • Many fun social activities organized by the Luxoft team offline in your city
  • Online entertainment events for whole company and local team events
  • A workplace where you’re treated with respect within a multicultural team
  • Rotation between projects and accounts
  • New career opportunities

Self-Learning Library

CSR Projects

*The acquisition of rights to the above benefits depends on the form of cooperation. Benefits apply to those employed under a contract of employment.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

***Options offered by the Polish government.

Wroclaw, Poland

Req. VR-121752

Delivery Project Management

BCM Industry

26/03/2026

Req. VR-121752

Apply for Delivery Services Manager in Wroclaw

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