Back to jobs
Core Support - Sr. Full Stack
Successfully
Req. VR-121771
As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
Triage & Incident Ownership
Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
Cross-Team Collaboration
Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
Facilitate postmortems and continuous improvement actions.
Platform & Application Stack Awareness
Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
Recommend monitoring gaps to improve observability
Must have
Bachelor's degree in computer science/information technology or related field
GraphQL (server + client)
5+ years of experience in support of web applications Advanced .NET Core API design.
3+ years of experience in supporting JavaScript with React v18+ with modern patterns, Redux, Sagas, Vite (current build tool) and ES6 or equivalent experience
Software packaging and software release management using GitHub
Effective Communication (verbal + written)
Excel at triage or analysis of situations for production support
Nice to have
HTML, Java Script, CSS
Git/GitHub Code Repositories
Datadog / Grafana (observability)
Docker / Kubernetes basics
Distributed system architecture
GitHub Actions / Advanced CI/CD
Languages
English: A1 Beginner
Seniority
Senior
Remote Mexico, Mexico
Req. VR-121771
C#/VB.NET
Cross Industry Solutions
18/03/2026
Req. VR-121771
Apply for Core Support - Sr. Full Stack in Remote Mexico
*Indicates a required field