Project description

Worked on development, enhancement, and production support of business-critical banking applications on IBM AS400/iSeries and Signature Banking platforms. Utilized RPG, CLLE, COBOL, JCL, DB2, SQL, and IBM DB for application maintenance, troubleshooting, and enhancements. Responsible for batch processing support, incident management, code deployments, and resolving critical production issues (P1/P2) following ITIL processes. Collaborated with cross-functional teams and clients to ensure application stability, service availability, and continuous process improvement in a 24x7 support environment.

Responsibilities

Involvement in the areas of Development and production support

Maintain a thorough knowledge of the application, including business rules.

Application of ITIL processes and procedures through planning and fulfilling appropriate support requirements.

First line support for production issues of a mission critical application.

Maintain documentation of production issues, production run

books and assist in documenting operational best practices.

Ability to liaise with the client on issues, changes, development cycles and planning the release content.

Drive resolution of high-priority issues causing impacts to the client’s IT systems

Providing input to client support plans for complex systems.

Troubleshooting of issues impacting the supported applications.

Contribution to process improvement and innovation.

Ability to prioritize and perform multiple tasks.

Ability to think and act both strategically and tactically.

Ability to prioritize and perform multiple tasks.

Ability to bring together and work with a team of people with varied backgrounds and in a diverse multicultural environment to articulate and remedy service level issues.

Ability to make quick and informed decisions.

Ability to work under pressure and handle stressful situations in a calm manner.

Self-motivated and self-driven without need of detailed supervision.

Contribute to development and maintenance of support documentation and processes.

Sharing and promoting knowledge within the team.

Skills

Must have

5+ years of hands on experience on Signature application and AS400, RPG, CLLE, SQL and IBM DB.

Good hands-on working experience on iSeries concepts, and iSeries libraries.

Hands on experience with Batch Processing and troubleshooting

Banking Domain application support knowledge

Proficiency in COBOL, JCL, DB2 with strong programming, debugging, and analytical skills.

Experience in enhancing, and maintaining COBOL-DB2 programs, JCLs for large-scale enterprise applications.

Experience of supporting code migration and deployment activities across various environments (Dev, Test, and Production).

Develop and maintain business critical large-scale enterprise applications using COBOL, JCL and DB2

Handle Conference Bridge during critical production downtime (P1 and P2 incidents)

Good team player, willingness to support in shifts and weekends if required and working on 24X7 On-Call support.

Nice to have

ITIL process, strong communication skills

Other

Languages

English: C1 Advanced

Seniority

Senior

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