Application Support Engineer (L3)

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Bucharest, Romania

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Information Governance (Application)

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BCM Industry

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04/05/2026

Req. VR-122603

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Project description

We are looking for the best people to help create the next big thing in digital banking.
Reason to join us
• We offer the opportunity to work in a highly professional environment where you will work with high-level financial instruments
• We want you to be part of our success story and give you reasons to be proud of what you achieved as part of our fabulous team
• We give you the opportunity to develop yourself and evolve in your career via our fantastic technical, business-related or soft skills training
• We encourage creative-thinking in our great open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are born.
• We are not just professional teams, we are also friends who have fun working together
• If you are an active person and you feel motivated by the creation/development of software solutions, then this is the place to be, you will not get bored.

Responsibilities
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Serve as L3 escalation point for complex, critical, and recurring application and platform issues

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Build and maintain deep technical knowledge of the application, platform architecture, and technical interfaces

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Perform advanced troubleshooting, root cause analysis, and long term problem resolution

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Actively enable and upskill L2 support engineers by:

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Preparing and delivering regular knowledge transfer and training sessions

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Creating, maintaining, and improving technical and operational documentation

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Support and drive ITIL processes, including:

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Incident, problem, and change management at L3 level

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Contribution to post incident reviews and problem records

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Work with monitoring and observability solutions to:

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Analyze alerts and system behavior

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Improve monitoring quality and reduce operational noise

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Collaborate closely with engineering, architecture, and service teams to ensure stable and efficient operations

Skills

Must have

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Engineering background with proven experience supporting large scale, enterprise platforms

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Strong technical curiosity and interest in system architectures, integrations, and technical interfaces

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Solid hands on experience with ITIL based operations, including: o Managing escalated incidents o Supporting changes and structured problem management

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Experience with monitoring and observability solutions in production environments

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Ability to analyze complex technical setups and translate findings into actionable improvements Soft skills:

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Strong communication skills, especially when explaining complex topics to non L3 audiences

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High willingness to learn, continuously deepen technical expertise, and stay current with technologies

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Structured, disciplined, and documentation driven working style

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Strong motivation to share knowledge, mentor others, and improve team maturity

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Proactive, reliable, and quality focused mindset Languages: English is mandatory (medium-advanced level) German

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nice to have

Nice to have

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TBD

Other
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Languages

English: C1 Advanced

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Seniority

Senior

Bucharest, Romania

Req. VR-122603

Information Governance (Application)

BCM Industry

04/05/2026

Req. VR-122603

Apply for Application Support Engineer (L3) in Bucharest

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