Application Support Analyst

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Bengaluru, India

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Technical Support (SL2)

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BCM Industry

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08/04/2026

Req. VR-122236

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Project description

We are seeking a experienced Production Support Analyst with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.

Responsibilities
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Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.

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Provide L2 application support and perform root cause analysis (RCA) for recurring issues.

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Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it.

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Ability to identify requirements and create a solution architecture that meets identified requirements

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Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase

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Improves team operation practices by incorporating best practices

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Successfully launches new features or re -architects old features. Begins to balance technology with business value

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Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages

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Continually improves system monitoring and alerting

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Identifies and fixes the security vulnerabilities

Skills

Must have

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5 -10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management )

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Experience / Proficiency in object -oriented design and analysis

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Hands -on experience in designing interactive applications, automation solutions, or service management solutions

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Excellent knowledge of relational databases, SQL etc.

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Maintaining the coding or Service Management standards

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Identifies and evaluates new technologies for implementation

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Strong analytical and reasoning skills with an ability to visualize processes and outcomes

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Experience in system performance monitoring and tuning

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Integrates software or existing solutions with existing systems

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Practical knowledge of Dev Sec Ops Model

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Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies

Nice to have

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Knowledge of or experience in lending domain will be an added advantage

Other
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Languages

English: A1 Beginner

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Seniority

Senior

Bengaluru, India

Req. VR-122236

Technical Support (SL2)

BCM Industry

08/04/2026

Req. VR-122236

Apply for Application Support Analyst in Bengaluru

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