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Application Support Analyst
Successfully
Req. VR-122236
We are seeking a experienced Production Support Analyst with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes and a proven ability to maintain application uptime and improve system performance across banking domains.
Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.
Provide L2 application support and perform root cause analysis (RCA) for recurring issues.
Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it.
Ability to identify requirements and create a solution architecture that meets identified requirements
Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
Improves team operation practices by incorporating best practices
Successfully launches new features or re -architects old features. Begins to balance technology with business value
Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages
Continually improves system monitoring and alerting
Identifies and fixes the security vulnerabilities
Must have
5 -10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management )
Experience / Proficiency in object -oriented design and analysis
Hands -on experience in designing interactive applications, automation solutions, or service management solutions
Excellent knowledge of relational databases, SQL etc.
Maintaining the coding or Service Management standards
Identifies and evaluates new technologies for implementation
Strong analytical and reasoning skills with an ability to visualize processes and outcomes
Experience in system performance monitoring and tuning
Integrates software or existing solutions with existing systems
Practical knowledge of Dev Sec Ops Model
Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
Nice to have
Knowledge of or experience in lending domain will be an added advantage
Languages
English: A1 Beginner
Seniority
Senior
Bengaluru, India
Req. VR-122236
Technical Support (SL2)
BCM Industry
08/04/2026
Req. VR-122236
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